Key Account Manager

About the role

We're looking for an experienced Key Account Manager to join our team in Melbourne to manage & build relationships, account development and contribute to the overall profitability of DSV.

Key responsibilities

• Establish and maintain an effective customer management plan that includes a formalized review structure and business plan for each client on an ongoing basis to ensure maximization of all business offerings
• Develop new business opportunities
• Identify opportunities with key accounts based on customer research and development
• Maintain relationships with assigned key accounts on a national level
• Organise/attend regular customer meetings between DSV key personnel and customers to facilitate service improvements and consolidate customer relationships
• Assist branches to develop local account management structures
• Provide leadership and guidance to direct reports, ensuring they are well-supported and equipped to meet their performance goals while fostering a collaborative and productive team environment
• Consistently achieve best performance, drive operational excellence, and meet or exceed KPIs

About you

• 5 + years international freight forwarding experienceKey
  -Customer-facing/customer care experience (2+ years)
  -Track record of growing account revenue and GP
  -Experience conducting business reviews with customers
  -Strong commercial and business development skills
  -CargoWise One knowledge
  -CRM discipline (Dynamics or similar)
  -Ability to manage a $1M+ GP portfolio
  -Strong stakeholder management and relationship-building skills.

Why DSV?

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities. Visit dsv.com and follow us on LinkedIn and Facebook.