Key Account Manager

RESPONSIBILITY AND WORK SPACE:

• Serve as the main customer contact window and account owner, leading internal teams to deliver comprehensive solutions that achieve high customer satisfaction in quality, delivery, cost effectiveness, and service, while driving business growth from assigned customers.
• Ensure new product transfers (NPI) and RFQs are executed on time, with required quality standards, and in line with customer expectations.
• Manage the account team by building strong professional capabilities in logistics, engineering, procurement, and other supporting functions, with regular reviews of account status and performance.
• Act as the owner of the Profit & Loss (P&L) for the assigned account and ensure timely accounts receivable (AR) collection.
• Actively pursue and secure business opportunities from potential customers to expand the customer portfolio.
• Lead negotiations on commercial matters, including material E&O, sales contracts, and related agreements.
• Manage, coach, and train subordinates who report directly to the role.
• Ensure all activities comply with Environmental, Health, and Safety (EHS) policies and procedures to maintain a safe and healthy workplace.
• Adhere to and actively support the implementation of ISO 9001, 14001 and 45001 standards to ensure quality, environmental, and occupational health and safety compliance.
• Perform other related duties as assigned.

COMPETENCE REQUIREMENTS:

• Bachelor’s degree in Electronic Engineering, Business Administration, Business Management, or a related field.

• Good understanding of EMS process and project management.

• Strong engineering knowledge is an added advantage.

• Good communication skills and strong teamwork spirit.

• Proficient in English, both written and spoken.

• Minimum of 8 years working experience in a relevant position.

• Able to work under high pressure and possesses strong customer‑oriented awareness