Key Account Manager

Job Responsibilities:

• Customer Acquisition and Market Development: Develop and track new customers and explore new markets to drive business growth.
• Client Relationship Management: Build and maintain strong client relationships to retain existing business and acquire new accounts.
• Order Fulfillment and Logistics: Oversee the fulfillment, tracking, shipment, and payment collection for existing customers.
• Sales and Strategic Objectives: Achieve assigned targets for profitable sales volume and meet strategic objectives in assigned accounts.
• Cross-functional Collaboration: Collaborate with various internal departments to ensure all account requests are fulfilled efficiently.
• Issue Resolution: Resolve customer complaints and monitor processes to ensure customer satisfaction.
• Sales Data Analysis: Collect and analyze sales data to inform business strategies and decision-making.
• Record Keeping: Maintain accurate records of sales volume, sales value, and inventory.
• Visibility and Inventory Management: Ensure that the company's products are prominently and accurately displayed in stores.
• Promoter Management: Manage promoters, including scheduling and addressing their concerns.
• Recruitment and Selection: Conduct interviews and select promoters.
• Market Research: Identify and stay updated on industry trends and best practices.
• Promotion Plan Development: Assist the superior in formulating and executing promotion plans to drive the sales efforts of channel partners.
• Promotional Activities: Formulate, cooperate, and assist in implementing promotional activities in relevant regions.
• Product Promotion and Sales Strategy: Oversee the promotion of new products within the assigned area. Plan and strategize the progress and sales approach for new products and clearance items, leveraging the company's existing resources.
• Training Management: Manage regional shopping guide training for new products, key products, and clearance items.
• Contact overdue clients through various means such as phone calls, SMS, emails, and letters to urge them to repay outstanding amounts (principal, interest, penalties, etc.).
• Manage assigned cases/accounts throughout the entire process, and develop and execute personalized collection strategies.
• Negotiate feasible repayment plans with clients, such as fee reductions or installment payments, as authorized.
• During the collection process, verify and update clients' latest contact information and financial information to improve subsequent contactability.
• Record detailed and accurate information such as the results of every contact, customer commitments, and repayment plans within the collection management system.
• Submit work logs, collection progress reports, and performance analysis reports regularly.
• The ability to remain calm and communicate professionally under conflict and pressure.
• Demonstrates a service-oriented attitude towards customers facing real difficulties and upholds the company's brand image.
• Closely collaborate with departments such as legal and finance to synchronize client information and risk status.
• Different communication techniques, contact frequencies, and pressure points (e.g., emphasizing credit impact and legal consequences) are employed for customers at different stages and of different types.
• For customers who are unreachable or maliciously defaulting, compliant field investigations are conducted after approval to find clues.
• Cases that meet the criteria (e.g., genuine inability to repay, unreachable, etc.) are transferred to the next stage (e.g., senior collection, legal department, or outsourced agency) according to the prescribed procedures.
• Ad Hoc Tasks: Prepare and handle additional tasks as assigned.