Key Account Manager

What will you deliver?

• Be the key figure for driving revenue and margin growth within your customer accounts, meeting and exceeding all business measures such as EBIT and working capital.

• Develop and deliver Key Account Management Plans to improve short-term and long-term EBIT and working capital.

• Own, monitor and drive customer’s service agreements to meet and exceed contractual performance KPIs such as cost savings obligations.

• Be accountable for the smooth daily operations and updated selling prices associated with your customers.

• Be the ‘change agent’ who drives margin improvement projects and commercial outcomes for your customer accounts.

• Monitor programs, analyse data and trends, hold regular service performance and business reviews, and initiate improvements for the customer accounts.

• Identify and secure new opportunities within your customer accounts.

• Partner with the internal teams to ensure world class customer service is achieved and your team always represents the Company to the highest level.

• Ensure compliance with our sales policies and procedures.

• Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.

Key Requirements:

• Bachelor’s degree in Business Administration, Supply Chain Management or related discipline

• Proven track record of key account management, providing outstanding supply chain consultation and customer service to customers

• Ability to think strategically and communicate effectively with all levels of management

• Ability to manage ambiguity and apply problem-solving skills

• Ability to influence across teams, creating effective internal business partnerships

• Ability to effectively manage multiple projects and work effectively under deadlines

• Understanding of financial concepts such as EBIT and working capital