Key Account Manager

• Manage a portfolio of assigned accounts, ensuring consistent service levels, order fulfillment, and customer satisfaction.
• Build and maintain strong relationships with buyers, category managers, and operations contacts at customer organizations.
• Support the development and execution of account plans, joint business plans, and promotional calendars.
• Coordinate with internal teams including category, marketing, supply chain, and finance to deliver account commitments on time.
• Track sales performance, stock levels, and promotional results; prepare regular account reviews and sales reports.
• Identify opportunities for account growth, range expansion, and process improvement within assigned accounts.
• Assist in commercial negotiations, pricing discussions, and contract renewals under guidance from senior leadership.
• Resolve customer issues and queries in a timely and professional manner.

Job Requirements

• Diploma or bachelor's degree in business administration, Marketing, or a related field. A bachelor's degree is an added advantage.
• 1-3 years of experience in account management, B2B sales, customer success, trade marketing, or a related role within e-commerce or emerging industries such as fashion, FMCG or retail etc.
• Familiarity with e-commerce platforms, online trade terms, distribution or retail operations.
• Good analytical skills with the ability to interpret sales data and prepare clear reports.
• Strong communication and interpersonal skills in English; additional languages are a plus.
• Proficiency in Microsoft Excel, PowerPoint, and CRM or sales tools.
• Willingness to travel for customer meetings and business reviews as required.