Key Account Manager

About The Role

To optimize sales income from assigned territory and become the first point of contact for customers to address all their purchasing and service requirements. The primary focus is on building effective relationships within account portfolio of high opportunity accounts to gain a clear understanding of current and future needs and drive significant incremental sales.

Responsibilities

• Proactively visit target customers to explore new business opportunities and perform upselling activities to achieve sales targets.
• To drive significant sales growth within assigned territory through effective and long-term customer relationships
• Identify customer needs and collaborate with multi-functional teams to integrate relevant value-added services profitably into business operations.
• Maintain timely customer records, CRM data and sales reporting data to enable accurate analysis of business trends and KPMs, and to maximize marketing campaign outcomes.
• Use financial and customer data to analyses and drive compliance to preferential terms / service level contracts and ensure profitability.
• Liaise effectively across functions to ensure high customer satisfaction and raise Net Promoter Score (NPS).
• Participate in product training, marketing campaigns, and continuous improvement projects.
• Comply with all company policies and requirements, and complete any other duties or tasks from the company to achieve corporate and business objectives.

Requirements:

• Over 3 years’ experience in Account Management or Strategic Business Development and proven track record in industrial field sales, preferably in Industry / MRO / Electronics.
• Ability to exceed KPIs and deadlines, work under pressure, and take accountability and initiative.
• Effective negotiator and influencer with outstanding written and verbal communication skills.
• Strong interpersonal skills for forming and maintaining positive relationships at all levels.
• Understanding of procurement strategies within a business environment and able to articulate value solutions to deliver a great customer experience.
• Results driven, with focus on profit margin.
• Financial and business awareness with good analytical skills.
• Strong planning, prioritization, and time management skills.
• Desire to continuously learn and develop.
• Collaborative, respects others, and values different opinions and perspectives.
• Knowledge of SAP and Microsoft packages.

Desirable Skills & Experience

• Knowledge in e-commerce business.
• Experience working in a Matrix organization.
• Project management and Automation & Control experience.

About RS

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

RS Group plc is listed on the London Stock Exchange with stock ticker RS1 and in the year ended 31 March 2026 reported revenue of £2,881 million.

For more information, please visit https://www.rsgroup.com/