Key Account Manager

Role Purpose

The Key Account Manager will be responsible for developing, managing, and expanding relationships with key Multinational Corporate (MNC) clients in Thailand. This role is critical for driving sustainable revenue growth, ensuring high client satisfaction, and securing long-term, profitable partnerships. The ideal candidate will act as the primary commercial liaison, understanding complex client supply chains and delivering tailored logistics solutions.

Key Responsibilities

Strategic Account Management

• Develop and execute strategic account plans for assigned MNC clients to achieve sales targets, revenue growth, and profitability objectives.
• Identify, analyze, and explore new business opportunities within the assigned portfolio, including upselling and cross-selling of freight and logistics services (Air, Ocean FCL/LCL, Land, and Customs Brokerage).
• Build and maintain strong, trusted relationships with key decision-makers and stakeholders at client organizations.

Commercial & Operational Execution

• Oversee day-to-day service delivery for key accounts to ensure client satisfaction and seamless operational performance.
• Lead negotiations on contracts, pricing, and service level agreements (SLAs) to secure favorable terms for both the company and the client.
• Collaborate with internal teams (Operations, Pricing, Customer Service, and Documentation) to ensure service quality and adherence to agreed Standard Operating Procedures (SOPs).

Industry Focus & Business Development

• Leverage deep industry knowledge to address the specific logistics and supply chain challenges of clients within the Automotive, Industrial, FMCG, and Telecom verticals.
• Work closely with global and regional sales teams to align local execution with global account strategies.
• Monitor account performance, market trends, competitor activity, and trade lane developments to identify growth opportunities and maintain a healthy sales pipeline.

Reporting & Compliance

• Maintain accurate sales forecasting, pipeline management, and CRM updates.
• Track and report on key performance indicators (KPIs) and ensure timely collection of accounts receivable (DSO).

Qualifications & Experience

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field .
• Minimum of 5-7 years of experience in Key Account Management or a senior sales role within the international freight forwarding or logistics industry .
• Proven track record of managing accounts within at least one of the following verticals: Automotive, Industrial, FMCG, or Telecom.
• Strong understanding of the Thai logistics market and business landscape, specifically dealing with MNCs.
• Excellent command of English and Thai (spoken and written). French speaking would be a plus .
• Strong negotiation, analytical, and problem-solving skills. Ability to manage multiple accounts and projects simultaneously.

Preferred Requirements

• Experience with global or regional MNC account management structures.
• Knowledge of customs clearance processes and regulations in Thailand.
• Experience working with tender and RFQ/RFP processes.

What We Offer

• Competitive compensation and benefits package.
• Opportunity to work with a diverse portfolio of high-profile MNC clients in a stimulating and caring environment .
• Join a dynamic team focused on excellence, where you can flourish and develop your skills by taking on challenges daily .
• Be part of a global network that values enthusiasm, professionalism, and integrity