Key Account Manager

Drive Growth and Deliver Excellence in Fire & Facility Services

• Grow Your Portfolio: Take your clients through the process of growth by executing on key initiatives and leveraging your sales background to deliver great service.
• Be Strategic: Have a say in how you are going to execute. Your portfolio is your business and your entrepreneurial skills will come in handy.
• Stability: Join a national fire services leader with a great culture and a commitment to growth in an exciting market full of opportunity.

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About the Role

FVS is seeking a dynamic and results-driven Account Manager to spearhead our presence across Brisbane & surrounds. Working in tandem with our delivery team, you will be the face of FVS, balancing the hunter’s instinct for new opportunities with the soft touch required for high-level account retention.

This isn’t just a "sales job"—it is a full-lifecycle management role. You will own the client relationship from performance reviews to contract renewals.

Key Responsibilities

• Regional Growth: Identify and secure new business opportunities (through clients that own multiple properties that could be added to the mix) while managing a portfolio of existing key accounts across the region.
• Client Advocacy: Manage daily inquiries, conduct regular performance reviews, and ensure our service delivery aligns with client expectations.
• Quote Approvals: Get quotes approved (from our clients) for works to be done on site to rectify defects.
• Commercial Management: End-to-end management of the account by keeping regular performance tabs on key clients (with QBR's) and securing existing contract re-signs.
• Collaboration: Work closely with our National Sales and local Operations teams to ensure seamless service execution and synergy.

What You Bring

• Sales Expertise: Proven experience withing the Services is highly advantageous. (Fire Services if possible)
• Strategic Sales Ability: A track record of hitting targets while maintaining high retention rates through exceptional relationship management.
• Commercial Acumen: Proficiency in analysing sales trends and opportunities, and delivering professional client presentations.
• Reporting: Be able to report back on progress and head winds. Taking on strategic adjustments on the fly with special focuses on opportunities as they arise.
• Self-Motivation: The ability to work autonomously while remaining a vital part of a national, collaborative team.

Why FVS?

At FVS, we pride ourselves on being a national fire protection company that has never lost its family-owned values. We offer a supportive environment where cross-functional collaboration is the standard, not the exception. You will have the tools, the technical backing, and the autonomy to make this territory your own.

Ready to get the ball rolling? Click "Apply" to submit your resume and cover letter. We look forward to hearing from you.