Key Account Manager

Main Accountabilities

1.Life Sciences & Healthcare Knowledge

Basic understanding of Life Sciences & Healthcare industry trends is preferred, but a strong willingness to learn about pharmaceutical supply chains, medical device logistics, temperature-controlled transportation, healthcare regulations, and critical distribution networks is more important.

Exposure to Life Sciences & Healthcare customers, including pharmaceutical companies, medical device manufacturers, healthcare providers, or related industries, is an advantage. The successful candidate should be eager to understand customer business models, global expansion priorities, regulatory requirements, and key logistics pain points.

2. Strategic Account Management & Business Development

Manage, control, and develop the overall customer engagement of the assigned Life Sciences & Healthcare account portfolio. Build and strengthen long-term partnerships with customers through proactive account management and a clear account development plan.

Develop and execute business development strategies and activities in line with the Group's business strategy and local business environment to deliver profitable growth, customer retention, and service excellence.

Identify growth opportunities and promote DHL Global Forwarding's airfreight, ocean freight, multimodal, and value-added logistics solutions to support customers' supply chain objectives.

Support global and regional sector initiatives and drive engagement with both internal and external stakeholders to ensure alignment, customer satisfaction, and sustainable business growth.

Customer

1.Always provide customer orientated service relating to sales and operation issues.

2.Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue

3.Drive/support development of new/innovation service or value creation as part of continuous development to meet customers' needs

4.To drive and manage profitable growth with the assigned customer

5.Develop and manage China brand customers to expand market share and business opportunities globally.

Stakeholder

1.Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers

2.Work with countries and internal departments such as Products, VAS, Finance, *** Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity

3.Regular Performance Dialogue with Sector Head

Measurement Criteria / KPIs

1.Existing customer retention & continued hunting for growth

2.Developing new revenue and profitable growth

3.Timely settlement of customer issues and disputes

4.Increase SOW of China brand customers in terms of volume & GP

5.Achieve excellent agreed sales and related targets (e.g., pipelines, sales calls, etc.)

6.RFI/RFQ Response

7.Relationship Mapping

8.End to End solution

9.Sales & Product Collaboration

Requirements

Skills

1.Planning and Organization

2.Good Interpersonal skills

3.Excellent Communication skills

4.Passion to develop new customers

5.Influencing skills

6.Negotiation skills

7.Ability to work under stress

8.Customer-Centric Mindset

9.Proactive & Solution-Oriented

10.Resilient & Composed Under Pressure

11.Positive attitude and strong willingness to learn

12.Able to follow instruction well and execute consistently

Experience

1.Above 5 years of experience in logistics, forwarding, supply chain, or related industry is preferred

2.Exposure to customer-facing, sales support, or account coordination work is an advantage

3.Experience or internship exposure in international supply chain or life Sciences-related industries will be an advantage

4.Candidates with experience supporting domestic brands or enterprise customers will have an advantage. A clear career development path can be provided for candidates who demonstrate strong learning ability and growth potential.

Educational Qualifications

1.Degree Holder, relevant post graduate qualification will be an advantage

2.Fluent use of English (both written and spoken)

3.Competent Computer skills required.