Key Account Manager

• Opportunity to make a real impact and lead a high-performing, engaged team
• Monday to Friday roster – genuine work/life balance within hospitality
• Clear pathways for career growth and professional development
• Work in state-of-the-art kitchens within a world-class corporate environment

The Opportunity

Restaurant Associates is seeking an exceptional Key Account Manager to lead one of our most premium corporate dining operations. This food program is globally recognised for quality, innovation, and experience.

Working in close partnership with our client, you will ensure every interaction exemplifies excellence. We are looking for a leader who shares this mindset, someone who thrives on setting high standards, building strong relationships, and delivering outstanding hospitality every day.

Restaurant Associates has an enviable reputation, delivering bespoke food solutions and exceptional dining experiences across some of the world’s most prestigious corporate environments. This role offers the opportunity to be part of something truly special.

Your Responsibilities

As Key Account Manager, you will create a world-class experience for users, fueling a sense of belonging, nourishment, and excitement through a market-leading food program within a high-profile technology environment.

Key responsibilities include:

• Leading the delivery of a premium daily corporate food program that consistently exceeds client expectations
• Partnering with key client stakeholders and internal teams to deliver Restaurant Associates standards
• Collaborating with Restaurant Associates teams locally and internationally to ensure seamless service aligned to a global contract
• Maintaining strong commercial and contractual compliance, including performance targets and KPIs
• Driving a strong safety culture with a particular focus on food safety and workplace health and safety
• Leading, developing, and motivating a high-performing team to deliver exceptional service and achieve daily goals
• Establishing and monitoring quality customer service practices
• Managing food, labor, and operational costs within budget
• Working in partnership with the client and external vendors to deliver innovative, customised events
• Implementing sustainable practices across operations
• Bringing the Restaurant Associates vision and values to life in everything you do

About You

Required:

• A driven, self-motivated leader with a proactive mindset
• Strong ability to build trusted, meaningful relationships with clients and diverse stakeholders
• Proven experience managing and developing successful teams
• Single-site operational experience in a similar leadership role within hospitality or corporate dining
• Strong commercial acumen with demonstrated budget management capability
• Sound understanding of food safety, workplace health and safety, and regulatory requirements
• Confidence using IT systems to support efficient operations
• Ability to identify opportunities for contract retention and growth

Desirable:

• Business or Hospitality qualification (or equivalent experience)
• Contract management experience
• Food Safety Supervisor Certificate

Benefits & Perks

• Monday to Friday roster
• Supportive, collaborative team culture within a premium brand
• Freshly prepared meals provided onsite
• Formal career pathways and development opportunities within the wider group
• Strong commitment to health, safety, and wellbeing
• Access to corporate and retail discounts (health insurance, gyms, optometry, and more)
• A diverse, inclusive workplace where differences are valued — because together, we are better

Apply now or reach out to [email protected] for a confidential discussion.

Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.