KEY ACCOUNT MANAGER

About the role

The Key Account Manager at SMX Global oversees key accounts, ensuring the retention and growth of client accounts. This role involves strategic account planning, team leadership, and high-level client relationship management.

Key responsibilities

• Develop and implement account management strategies to retain and grow client accounts.
• Identify long-term goals and objectives for each client.
• Lead key client meetings and build strong, lasting relationships.
• Understand client business needs and provide strategic guidance.
• Manage and mentor AM Executives, setting goals and monitoring performance.
• Oversee the execution of client projects, ensuring high-quality delivery.
• Monitor project timelines and budgets.
• Analyze account performance and identify opportunities for growth.
• Handle and resolve complex client issues or escalations.
• Provide regular reports on account status, growth, and retention to senior management.

About you

• Bachelor's or Master's degree in Business, Marketing, or related field.
• Significant experience in account management, preferably in marketing or advertising.
• Proven ability to lead a team and manage client relationships.
• Excellent communication, negotiation, and strategic thinking skills.