Key Account Manager

NSW Key Account Manager

Sydney-based | A Co-operative Supporting Independent Retail

Own a territory. Build a movement. Grow independent retail.

Our client exists for one reason: to make its members — independent supermarket owners — more profitable and more sustainable. It's a lean, fast-moving business, and it's looking for a driven relationship-builder to lead growth across NSW, based out of Sydney.

If you love the energy of a start-up, thrive on being out in the field, and get a kick out of turning a good relationship into a great commercial outcome, this is your seat.

The Opportunity

As NSW Key Account Manager, you'll be the face of the co-op across NSW, including several MSOs (multi-site operators). This is a genuine territory-owner role — part relationship manager, part business consultant, part deal-maker.

You'll spend the majority of your time in the market with members, not behind a desk, which means every day looks a little different: a business review here, a new-member conversation there, a supplier deal to close in between.

What You'll Be Doing

• Growing the base — building strong relationships with member businesses and working alongside them to grow their business
• Winning new members — identifying prospective members and bringing them into the co-op
• Driving Direct Ranging — lifting product ranging and sales through quarterly business reviews and sharp territory management
• Closing the gaps — connecting preferred suppliers with members and closing availability gaps (matrix), backed by solid data and insight

What You'll Bring

• A self-starter mindset — comfortable with the pace and ambiguity of a start-up environment
• A can-do attitude with a willingness to "make it happen"
• The ability to distil complex information into clear, concise conversations with members
• A professional, positive, can-do approach
• Strong commercial instincts, confident Excel skills, and a sharp eye for numbers
• Excellent written and verbal communication

How Success Is Measured

• Territory revenue growth
• New members signed
• Matrix squares closed
• Member engagement

The Details

Standard hours are 8:30am–5:00pm, with the flexibility to flex around the demands of the industry. This is a full-time role, spent both on the road with members across the territory and in office/home completing key account activities.

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Ready to build something with real ownership behind it? If you're commercially sharp, relationship-driven, and want the autonomy of running your own patch, we'd love to hear from you.