Key Account Manager

Position Overview

We are looking for a proactive and customer focused Account Manager to manage client relationships, understand business requirements, coordinate with internal teams, and drive account growth. The ideal candidate will be responsible for ensuring a smooth client experience while identifying opportunities to strengthen long-term business partnerships.

Key Responsibilities

• Manage a portfolio of clients and serve as their primary point of contact.
• Build strong, professional relationships with existing and prospective customers.
• Understand client requirements and recommend suitable products or services.
• Coordinate with sales, operations, finance, and other internal teams to deliver client requirements effectively.
• Monitor account performance, customer satisfaction, and ongoing business requirements.
• Handle client queries, concerns, and escalations with timely and practical solutions.
• Identify opportunities for account expansion, renewals, cross-selling, and additional business.
• Prepare account updates, sales reports, forecasts, and client presentations.
• Conduct regular client meetings and follow up on action items.
• Maintain accurate customer information, communication records, and account documentation.
• Track market developments and competitor activity relevant to assigned accounts.
• Support negotiations, proposals, pricing discussions, and contract-related activities when required.
• Work toward achieving revenue, retention, and customer satisfaction goals.

Required Skills

• Excellent verbal and written communication.
• Strong relationship building and client handling abilities.
• Good negotiation and problem solving skills.
• Commercial awareness and a customer focused approach.
• Ability to manage multiple accounts and priorities.
• Strong follow-up and coordination skills.
• Proficiency in CRM systems, Microsoft Excel, and presentation tools.
• Ability to work independently as well as collaboratively with cross-functional teams.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Sales, Management, or a related field.
• 2–5 years of experience in account management, sales, business development, customer success, or a similar client facing role.
• Experience managing B2B clients and achieving business targets will be an advantage.

Key Performance Areas

• Client retention and satisfaction
• Revenue and account growth
• New business opportunities within existing accounts
• Timely resolution of client requirements
• Quality of account planning and reporting
• Relationship strength and customer engagement

Pay: ₹15,728.36 - ₹58,018.75 per month

Work Location: In person