Key Account Manager

KEY RESPONSIBILITIES

●Own and manage a portfolio of key accounts; serve as the primary relationship holder for all commercial, technical, and service matters.

●Develop and execute account plans for each strategic account, defining growth objectives, relationship maps, risk factors, and engagement cadence.

●Conduct regular site visits, water system audits, and performance reviews to ensure chemical programs are delivering measurable outcomes — including reduced corrosion, scale control, microbiological compliance, and energy savings.

●Identify and close upsell and cross-sell opportunities within the existing account base, encompassing new product lines, additional sites, and expanded service agreements.

●Manage contract renewals proactively; negotiate pricing, service terms, and multi-year agreements to protect and grow margin.

●Collaborate with technical service teams to resolve operational issues swiftly, ensuring high customer satisfaction and minimal churn risk.

**●**Prepare and deliver regular Business Reviews (QBRs) presenting ROI data, chemical performance reports, compliance summaries, and strategic roadmaps.

●Maintain accurate account records, revenue tracking, and opportunity data within the CRM system.

●Monitor customer water system parameters — including cooling tower cycles, boiler feed water quality, wastewater effluent compliance, and pool chemistry logs — and recommend program adjustments accordingly.

●Coordinate with the Business Development Management (BDM) team to ensure seamless onboarding of new accounts transitioned from the new business pipeline.

●Track competitor activity within accounts and implement proactive retention strategies to safeguard the portfolio.

●Support customers on regulatory compliance matters, including EPA discharge limits, Legionella management programs, and chemical safety/SDS requirements.

●Provide accurate monthly and quarterly revenue forecasts for the assigned account portfolio.

●Champion customer needs internally — provide product feedback, influence new product development priorities, and escalate service issues appropriately.

QUALIFICATIONS & EDUCATION

●Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Biology, or a related technical discipline (preferred).

●Industry certifications strongly valued: AWT Certified Water Technologist (CWT), CTI certification, or equivalent professional accreditation.

●Legionella management training (e.g., ASSE 12080 or equivalent standard) is considered a significant advantage.

●An equivalent combination of technical training and demonstrated industry experience will be given full consideration.