Key Account Manager

Job Summary

As a Key Account Manager (KAM) in the Business Development function, you have a multifaceted role that revolves around ensuring the success of your assigned Certified Partners (CPs) within your territory.

Responsibilities

• Assist partners in creating an efficient organization and business structure. Work with them to create their business plans and set KRAs for their sales, services, and marketing resources.
• Plan, track and review the performance of the partner organization at regular interval and suggest improvements for better results. Mentor the partner employees and lead by example.
• Help Partners in implementing CRM effectively for recording Customer/Prospect engagements, Customer profiling and segmentation.
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or training.
• Plan and facilitate training of the partner employees and develop complete understanding of key account needs.
• Identify, engage, and acquire businesses from mid-size, govt. and very large account segments.
• Resolve key account issues and complaints and ensure their happiness index remains at desired level.
• Share feedback on market and product to relevant teams of Tally.
• Plan budget to participate in the CIO/CXO customer/prospect events and exhibitions.
• Responsible for driving the topline of the partner.
• Plan and execute activities for demand generation and demand fulfilment.
• Help Partners in recruiting and retaining resources.
• Motivate partners to participate in the RR incentive framework.

Requirements

• Experience in direct customer engagement and proactive lead generation techniques.
• Strong negotiation skills, with ability to follow-through on proposals.
• Ability to manage large partners inclined towards Large, Mid-size Government business.
• Understands technology and experiences in technical sales.
• Good verbal and written communication skills. Should be a good listener, a presenter, and a people-person.

Skills

• Direct customer engagement
• Lead generation
• Negotiation
• Partner management
• Technical sales
• Verbal communication
• Written communication
• Presentation
• Training