Key Account Manager

About the role

Are you an experienced Account Manager with 4PL, freight or logistics experience? If so, we'd like to talk to you!

As an Account Manager at Myfreight, you will play a pivotal role in maintaining and growing our valued customer relationships. You will provide support to the national sales department by effectively and proactively managing and being directly responsible for the success your account/s.

This full-time position based across our head office in Ringwood offers the opportunity to work closely with our clients, understand their unique needs, and provide tailored freight solutions that drive their business success.

Why join us?

• We care and we deliver. Our personal approach to both staff and customers makes Myfreight a genuinely great place to work
• Love who you work with. We hire good people who are genuinely nice to be around
• Immediate start available with comprehensive handover and training
• Competitive salary package (experience-based)
• Exciting commission structure putting you in control of how much you earn!
• Ongoing mentorship from a dedicated and experienced team
• Employee wellbeing initiatives including mental health support and flexible work arrangements where possible, corporate gym membership rates to local health clubs, Employee Assistance Program for mental health support and exclusive company discounts through our HR platform.

Key responsibilities

• Proactively manage and nurture a portfolio of key client accounts

• Develop trust and strong relationships with clients through regular communication on and off site

• Daily reporting of key performance metrics

• Provide escalation as well as proactive attention to customer service enquiries

• Management of carrier performance in line with SLA metrics

• Identify or develop opportunities to cross-sell and upsell our range of freight services

• Management and lodging of Dangerous Goods/Compliance issues in line with Chain of Responsibility requirements

• Collaborate with the wider team to ensure seamless service delivery

• Maintain accurate records and provide detailed reporting on account activity

• Maintain multi-level relationship maps and a structured contact cadence for each account

• Provide account analytics, reporting, and customer training on Myfreight systems and features

What we're looking for

• Minimum 3 years' experience in an Account Management role
• Solid experience within the logistics or freight industry, 4PL experience is highly valued but not mandatory
• Demonstrated ability to build and maintain strong, long-lasting customer relationships
• Excellent communication and negotiation skills, with the ability to liaise effectively at all levels
• Strong problem-solving and analytical skills to identify and address client needs
• Proficiency in CRM software and data analysis tools
• A proactive, solutions-oriented mindset and a commitment to delivering exceptional customer service

What we offer

• Competitive salary and commission structure
• Comprehensive training and ongoing support
• A collaborative and supportive team environment
• Employee wellbeing initiatives, including mental health support and flexible work arrangements

About us

Myfreight is a leading provider of freight and logistics solutions in Australia. With over 30 years of industry experience, we pride ourselves on delivering reliable, efficient, and innovative services to our diverse range of customers. Our company culture is built on the values of integrity, teamwork, and a commitment to sustainability.

If you're an experienced Account Manager looking to join a dynamic and growing company, we'd love to hear from you. Apply now to start your journey with Myfreight.

*Please note: we can only accept applications with full working rights within Australia