Key Account Manager

The Key Account Manager is responsible for developing and maintaining strong relationships with key clients, understanding their needs, and ensuring they receive exceptional service and support. Key responsibilities include managing the client portfolio, identifying growth opportunities, negotiating contracts, and collaborating cross-functionally to enhance service delivery and operational efficiency. Primary role is on account management within the distribution sector and strong communication skills to influence and drive business results.

Job Responsibilities:

1.      Client Acquisition and Relationship Management: Build and sustain long-term relationships with key clients, ensuring their needs are met and expectations exceeded.

2.      Portfolio Management: Oversee a portfolio of key accounts, ensuring consistent and effective service delivery.

3.     Growth Identification: Identify and pursue opportunities for account growth and expansion.

4.     Contract Negotiation: Negotiate contracts to maximize profitability while maintaining client satisfaction.

5.     Cross-Functional Collaboration: Work closely with internal teams to ensure seamless service delivery and operational efficiency.

6.     Communication: Utilize strong communication skills to influence stakeholders and drive business results.

7.     Issue Resolution: Address and resolve any client issues or concerns promptly and effectively.

Qualifications:

1.      Education:

o   Bachelor’s degree in business administration, Marketing, or a related field.

2.     Experience:

o   Minimum of 5 years of successful experience in business development, sales, or marketing.

o   Handled different channel partners such as: Modern Trade and HORECA accounts.

3.     Skills:

o   Excellent communication and interpersonal skills.

o   Strong analytical and problem-solving abilities.

o   Proficiency in using CRM software and other sales tools.

o   Ability to work independently and as part of a team.

o   Strong negotiation and presentation skills.

4.     Personal Attributes:

o   Proactive: Takes initiative to anticipate client needs and address potential issues before they arise.

o   Detail-Oriented: Pays close attention to detail to ensure accuracy and quality in all aspects of work.

o   Resilient: Maintains composure and effectiveness under pressure and in challenging situations.

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