Key Account Manager

• The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts. Collaborating with the Account Management Regional Lead, you’ll drive revenue generation, manage partnerships, and contribute to RFPs
• Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs
• Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions
• Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals
• Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team
• Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges
• Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency
• Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes

Benefits

• Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
• Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)
• Birthday Benefit: Gift as spending money
• PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)
• Fitness: Gym on-site or annual (equivalent budget for all locations) reimbursement for gym membership or other fitness activities
• Meal Vouchers: Monthly allowance for meal vouchers - per regional policy
• Remote Work Allowance: Remote work allowances (for employees with no local office)
• Learning & Development: Yearly budget for AI online courses, classes, seminars, or other developmental activities (per calendar year, based on company policy)
• Work from Abroad: We offer eligible employees the opportunity to work from abroad for a limited period each year- 4+ years of experience in Account Management.
• Knowledge of Payroll, HRIS, or Fintech industries
• Client-focused with a passion for outstanding service
• Proficiency with CRM software, project management tools, and AI-powered productivity solutions
• Bachelor’s degree in Business, Marketing, or a related field
• Excellent interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Strong organizational and time management skills
• Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency
• Collaborative team player adaptable to a fast-paced environment
• The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya