Key Account Manager

About the role

Key responsibilities

• Drive and exceed annual sales revenue targets across designated key accounts, including APAD, PAJ, and premier private bus chartering clients.
• Formulate and execute comprehensive account strategies and growth plans to expand market share within municipal and commercial bus transport sectors.
• Identify new commercial opportunities within public transit routes, feeder services, and corporate employee transportation programs.
• Establish and maintain strong, collaborative relationships with key senior stakeholders, regulators, and decision-makers within APAD, the Johor State Government, and PAJ.
• Represent Handal Indah professionally in high-level industry forums, regulatory consultations, and tender briefings.
• Monitor regulatory changes, transport policies, and government transit initiatives to align company capabilities with emerging public sector requirements.
• Build, manage, and scale a robust CRM sales pipeline for private bus chartering and enterprise mobility solutions, targeting major firms and industrial parks.
• Manage the end-to-end sales cycle—from initial prospect identification and qualification to proposal development, commercial negotiation, and contract closure.
• Collaborate closely with the Tender Management Office, operations, and finance teams to formulate competitive, compliant, and profitable bids for public and private transport tenders.
• Translate customer pain points and network demands into tailored service proposals that highlight Handal Indah's operational excellence and fleet reliability.

About you

• Bachelor's Degree in Business Administration, Marketing, Supply Chain, Logistics, Engineering, or a related discipline.
• Minimum of 5 to 8 years of proven experience in key account management, B2B enterprise sales, or business development, preferably within public transport, mobility, logistics, or infrastructure sectors.
• Demonstrated track record of successfully managing government accounts and closing high-value commercial contracts.
• Strong working knowledge of the public transport industry, bus network operations, fleet management, and transit regulatory frameworks in Malaysia.
• Exceptional stakeholder management and networking capabilities, with existing connections or familiarity with Johor state transport bodies being highly advantageous.
• Proven ability to develop new sales pipelines from scratch, particularly within corporate private chartering or commercial enterprise segments.
• Strong financial acumen for pricing strategies, tender costing, and ROI analysis.
• Exceptional verbal, written, and negotiation skills in English and Bahasa Malaysia.
• High level of commercial acumen, strategic thinking, and resilience under competitive environments.
• Willingness to travel frequently within Johor and across Malaysia as required.

About us

Handal Indah operates in the public transport and mobility sectors in Johor, Malaysia, engaging with key regulatory authorities and government agencies to deliver commercial solutions in bus transport and corporate employee transportation programs.