Key Account Manager

About Us

X Star is an AI-powered automotive finance technology company headquartered in Singapore, with operations across Asia Pacific and Latin America. We provide innovative automotive financial solutions and technology services, working with over 2,000 car makers, dealers and financial institutions globally.

Role Overview

As a Key Account Manager, you will manage and grow a portfolio of key clients, building strong relationships while driving customer satisfaction, retention and revenue growth. You will work closely with clients to understand their needs, maximise product value and identify opportunities for renewals, upselling and cross-selling.

Key Responsibilities

• Manage a high-volume portfolio of client accounts, ensuring service excellence, product adoption and long-term retention.
• Act as the primary point of contact and trusted advisor, building strong and lasting client relationships.
• Drive revenue growth through renewals, upselling and cross-selling opportunities.
• Support clients in maximising system features, best practices and overall value.
• Monitor account health, usage, engagement, support issues, churn risks and renewal timelines.
• Conduct regular account reviews, client meetings and site visits to understand needs, gather feedback and identify growth opportunities.
• Proactively manage client concerns and escalations by coordinating with internal teams for timely resolution.
• Collaborate with Technical Support and Product teams to ensure smooth service delivery and account growth.

Job Requirements

Must Have

• Minimum 2 years of experience in Account Management, Customer Success or Sales within SaaS, FinTech, EPOS or software-related industries.
• Proven experience managing a high-volume account portfolio.
• Strong commercial mindset with experience in renewals, upselling and cross-selling.
• Excellent communication, relationship management and problem-solving skills.
• Proficient in English and Bahasa Malaysia.
• Mandarin-speaking skills are an added advantage to communicate effectively with Mandarin-speaking customers.

Good to Have

• Experience with POS systems, payment solutions or subscription-based platforms.
• Experience managing key accounts in a fast-growing technology environment.