KEY ACCOUNT MANAGER

Industry: Cleaning & Facility Management

Location: Klang Valley & Johor

About the role

We are seeking an experienced Key Account Manager to manage key client accounts and oversee service delivery across multiple cleaning sites.

Key responsibilities

• Manage client relationships and ensure high customer satisfaction.
• Monitor cleaning service quality and site performance.
• Conduct regular site inspections and client meetings.
• Manage supervisors and cleaning personnel to ensure sufficient manpower.
• Handle client complaints and resolve operational issues promptly.
• Monitor attendance, discipline, grooming and staff performance.
• Prepare service reports and follow up on corrective actions.
• Coordinate with Operations and HR on manpower and operational matters.

About you

• Diploma/Degree in Business, Management, Facility Management or related field.
• 3–5 years' experience in cleaning, facility management, property management or key account management.
• Experience managing multiple sites and large cleaning teams is an advantage.
• Strong communication, negotiation and problem-solving skills.
• Able to communicate in English and Bahasa Malaysia.
• Possess valid driving license and own transport.
• Willing to travel to client sites.