Key Account Manager

Main Accountabilities

Customer

• Provide customer orientated service at all times relating to sales and operation issues.
• Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue
• Drive/support development of new/innovation service or value creation as part of continuous development to meet customers' needs
• To drive and manage profitable growth with the assigned customer
• Develop and manage China brand customers to expand market share and business opportunities globally.

Stakeholder

• Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers
• Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects
• Work with other DHL divisions for end-end supply chain solutions and collaborations
• Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
• Coach and work closely with virtual team - District/Branch/Sales and Business Support Managers
• Regular Performance Dialogue with Regional RAD/Sector Heads and BSMs

Measurement Criteria / KPIs

• Existing customer retention & continued patronage
• Developing new revenue and profitable growth
• Timely settlement of customer issues and disputes
• Increase SOW of China brand customers in terms of volume & GP
• Achieve excellent agreed sales and related targets (e.g., pipelines, sales calls, etc.)
• RFI/RFQ Response
• Relationship Mapping
• End to End solution
• Sales & Product Collaboration
• Virtual Team Management

Requirements Skills

• Planning and Organization
• Good Interpersonal skills
• Excellent Communication skills
• Passion to develop new customers
• Influencing skills
• Negotiation skills
• Ability to work under stress

Experience 1.3 to 5 years in the logistics or forwarding Industry

• Least 2 years in dealing with Major Accounts on a country level
• Relevant experience in International supply chain will be an advantage
• With experience in maintaining and developing key domestic brands and enterprises will be an advantage

Educational Qualifications

• Degree Holder, relevant post graduate qualification will be an advantage
• Fluent use of English (both written and spoken)
• Competent Computer skills required.