Key Account Manager

Are you passionate about customer service, logistics, and working in a fast-paced international environment?

We're looking for a Key Account Manager to join our growing logistics team. In this role, you'll serve as the primary point of contact for customers and internal stakeholders, ensuring exceptional service and operational excellence across global supply chain activities.

What You'll Do

• Serve as the main point of contact for customers, stations, and internal teams regarding shipment status and operational inquiries.
• Provide proactive communication and timely resolution of service-related issues.
• Support service level agreements (SLAs), key performance indicators (KPIs), and quality objectives.
• Identify opportunities to improve processes, automate workflows, and standardize operations.
• Work closely with international teams, carriers, customs brokers, warehouses, and service providers.
• Participate in cross-functional projects and operational reviews.

What We're Looking For

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field
• 1+ years of experience in air freight, logistics, or freight forwarding
• Advanced English (B2+ or higher) REQUIRED
• Strong customer service and problem-solving skills
• Experience with CargoWise is highly preferred
• Availability to support urgent customer inquiries outside regular working hours when required

What We Offer

• Indefinite-term employment contract
• Competitive salary plus full legal benefits
• Hybrid work model (3 days onsite / 2 days remote)
• Fixed schedule: Manday - Friday (42 hours/week)
• Career growth opportunities within an international logistics organization