Key Account Manager

Role: Key Account Manager

Reporting to: Associate Director ? Cabs Supply

Level: Deputy Manager

Location: Gurgaon

About the Function:

Go-MMT Cabs is a top player in the organized cab-hailing
industry, setting new standards in service and quality. Whether for business or
leisure, we ensure a reliable and comfortable experience for every ride. Our
commitment to excellence makes us the go-to choice for planned travel. Go-MMT
Cabs is committed to providing exceptional transportation solutions, currently
focusing on three key areas:

Outstation Cab Hires:

Our outstation product enables customers to plan and book
intercity cab services across more than 40,000+ routes. With options for
multi-day rentals, we offer flexibility and convenience for all the travel
needs.

Airport Transfers:

We provide seamless airport transfer services connecting
cities to airports and vice versa. Operating in over 75+ cities across India
and 600+ international airports, our service is backed by industry-leading
fulfillment and customer satisfaction (NPS). Leveraging our expertise in
flights and travel, we deliver an elevated cab booking experience through
innovative, industry-first products.

Local Cab Rentals:

Our local cab rental service offers time-based (hourly)
rentals, providing dedicated availability and flexibility for consumers looking
to navigate within their local city. This service caters to various travel
needs, whether for errands, business, or leisure. At Go-MMT Cabs, we strive to
redefine the cab booking experience, ensuring reliability, convenience, and
customer satisfaction at every step.

About the role:

The role will be responsible for managing and engaging with
cab vendor accounts and corporate supply partners with pan-India operations.
The ideal candidate will be expected to drive supply participation across key
program charters and product features while owning core vendor sufficiency and
quality KPIs. The role also involves closely liaising with cross-functional
stakeholders and corporate account managers to ensure seamless execution. Additionally,
the incumbent will be required to travel extensively to meet partners, gather
on-ground insights, and drive continuous feedback for process and program
improvements.

What will you be doing:

1. Relationship and Account Management:

• Responsible
  for engaging with large partners across Airport, Outstation, Hourly
  Rental, and Corporate Cab businesses, while maintaining the corporate
  supply fleet.

• Manage
  end-to-end partner accounts and drive sustainable business performance.

• Travel
  across different cities within the assigned portfolio to engage with cab
  partners and provide expertise, insights, performance metrics, analysis,
  and recommendations based on industry best practices.

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2. Process Management and Driving Growth:

• Drive
  top-line and bottom-line growth through existing and new initiatives
  across Outstation, Hourly Rental, Airport, and Corporate Cab businesses.

• Ensure
  price competitiveness, inventory availability, and the right mix of cab
  categories.

• Maintain
  key supply metrics such as fulfilment, NPS, on-time performance, and other
  operational KPIs.

• Standardize
  processes, billing mechanisms, and own the escalation management matrix.

• Ensure
  active vendor participation in key business initiatives and programs.

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3. Data Analysis and Reporting:

• Prepare
  geography-wise and service-wise sales plans and ensure their achievement.

• Build
  and maintain MIS dashboards and market intelligence reports.

• Review
  daily, weekly, and monthly performance reports and provide actionable
  feedback and recommendations.

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4. Negotiating:

• Negotiate
  commission structures with partners to ensure healthy margins while
  enforcing SLAs and penalty metrics.

• Engage
  with partners on contractual pricing and negotiate commercial terms on
  behalf of large and medium corporate clients.

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Qualification & Experience?

• MBA or
  an equivalent postgraduate degree from a reputed institute is preferred.

• Prior
  experience in Key Account Management (Vendors), Supply Contracting, B2B
  Sales, or Business Development within the cab or mobility industry is
  preferred.

• Willingness
  to travel extensively and execute independently.

• Strong
  analytical skills with a high level of comfort working with numbers and
  data; proficiency in Microsoft Excel and PowerPoint.

• Excellent
  verbal and written communication skills.

• Proven
  experience in driving execution and solving on-ground operational
  challenges.

• Prior
  experience in the cab or mobility industry, such as with Uber, Rapido,
  Ola, BluSmart, Eco, WTi, Orix, or similar organizations, is preferred.

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Key Success Factors for the Role

• Enhance
  Customer Experience: Improve the post-booking customer experience by
  driving key performance metrics such as NPS, call ratio, and block ratio.

• Reduce
  User Cancellations: Develop and implement strategies to reduce user
  cancellations while maximizing net served bookings.

• Drive
  Growth: Improve customer retention by identifying opportunities for
  repeat business and delivering a seamless customer experience that
  encourages users to choose cab services for future travel.

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.