Key Account Manager

About the role

Reporting to the ANZ Strategic Account Manager, the Key Account Manager will manage a portfolio of key accounts across our markets, demonstrating strong leadership and strategic direction for our customers.

Key responsibilities

• Support the commercial leadership team through execution of CRC's three-year plan
• Develop account plans to support the achievement of annual sales objectives
• Support operations and supply chain through accurate sales forecasting and input into demand planning and inventory management
• Chair and manage regular quarterly business reviews, analysing all available POS data to ensure CRC is delivering growth above market and meeting all customer KPIs and deliverables
• Manage and negotiate trading term agreements that maximise profitability for the business
• Enhance the customer experience through the day-to-day management and implementation of national channel strategies
• Drive new product launches and lead the execution of effective promotional plans
• Work closely with field sales and regional sales management teams to ensure consistent customer execution and achievement of commercial objectives
• Build and leverage strong customer relationships through best-practice account management to drive customer satisfaction, loyalty and long-term business growth
• Plan and present reports on account progress, goals, quarterly initiatives and range reviews for internal and external stakeholders
• Contribute market insights, customer feedback, competitive analysis and commercial recommendations to support the development of sales and marketing strategies

About you

• Strong strategic thinker with exceptional key account development/management skills
• Outstanding at getting in front of customers, gaining buy in, and then selling across all levels of the organisation
• Track record of successfully managing a variety of existing commercial relationships with proven sales growth
• Prior experience understanding and working with a variety of customers across the automotive and hardware (consumer) industries
• Proficiency in analysing data, building reports and making strategic recommendations based on data and trends
• Demonstrated financial acumen with the ability to analyse profitability, promotional performance, trading terms and return on investment
• Demonstrated project management capability with the ability to manage multiple initiatives simultaneously and deliver outcomes on time
• Excellent negotiation skills and strong customer service ethics
• Excellent written and verbal communication skills
• Familiarity with digital marketing and social media technologies and their application to account management initiatives and end-user engagement
• Highly motivated individual with the attitude, drive and commercial capability to develop new business opportunities
• Outstanding interpersonal skills, with the ability to establish strong working relationships and collaborate effectively with all stakeholders
• Bachelor's degree in a related field and/or equivalent industry experience is desirable
• Minimum five years' experience in a similar role or related industry

Please include a cover letter with your application