Key Account Manager

Build Strategic Partnerships. Drive Customer Success. Make an Impact.

At Flick Anticimex, we're looking for an experienced and relationship-focused Key Account Manager to join our growing Tasmania team.

This is more than a traditional account management role. You'll be the trusted partner for some of our most important commercial customers, ensuring exceptional service delivery while identifying opportunities for growth, retention, and long-term partnership success.

If you thrive on building strong relationships, solving complex challenges, and delivering outstanding customer experiences, we'd love to hear from you.

About Flick Anticimex

Founded in 1918, Flick Anticimex is Australia's leading pest control and hygiene service provider, protecting more than 300,000 homes and 58,000 commercial sites nationwide.

As part of the global Anticimex Group, with over 12,000 employees across 22 countries, we combine local expertise with industry-leading technology and data-driven solutions to deliver exceptional outcomes for our customers.

The Opportunity

As Key Account Manager, you'll be responsible for managing and growing a portfolio of key commercial customers across Tasmania. Acting as the primary point of contact, you'll work closely with customers, operational teams, and senior stakeholders to ensure service excellence, customer retention, and business growth.

Key Responsibilities

• Manage and develop relationships with key commercial customers across Tasmania.
• Serve as the strategic point of contact for customer stakeholders and decision-makers.
• Conduct regular account reviews, business meetings, and performance reporting.
• Lead customer onboarding, contract mobilisations, and multi-site service transitions.
• Work closely with Operations and Service teams to ensure exceptional customer outcomes.
• Resolve customer issues and escalations effectively, ensuring prompt and professional outcomes.
• Develop account plans that support retention, contract renewals, and revenue growth.
• Identify opportunities to expand services and increase customer value.
• Support tender submissions, proposals, and growth initiatives with customer insights.
• Maintain accurate CRM records, forecasting, and account documentation.

What We're Looking For

You are a strong relationship builder who can confidently engage with stakeholders at all levels and balance customer needs with commercial outcomes.

Ideally, you'll have:

• Proven experience in Key Account Management, Account Management, Customer Success, Business Development, or Relationship Management.
• Experience managing commercial or enterprise-level customer relationships.
• Strong communication, presentation, and stakeholder management skills.
• A track record of retaining and growing customer accounts.
• Commercial acumen with the ability to identify value-add opportunities.
• Experience coordinating multiple stakeholders and managing complex customer requirements.
• Strong organisational and time management skills.
• Experience using CRM systems and Microsoft Office.
• A current Australian driver's licence.

Experience within hygiene, facilities management, pest control, building services, healthcare, education, government, or commercial services sectors will be highly regarded but is not essential.

What's In It For You?

• Competitive salary package plus incentives.
• Company vehicle, phone, and laptop provided.
• Opportunity to manage strategic accounts and make a real impact.
• Career development and progression within a national market leader.
• Ongoing training and professional development opportunities.
• Supportive and collaborative team culture.
• Wellbeing, rewards, and recognition programs.
• The backing of a global organisation with industry-leading technology and resources.

Ready to Join Us?

If you're passionate about building strong customer relationships, delivering exceptional service, and driving business growth, we'd love to hear from you.

Apply now with your CV and a brief cover letter outlining why you're the right fit for the role.

Join Flick Anticimex and help deliver exceptional outcomes for customers across Tasmania.