Key Account Manager

Job title: Key Account Manager

Location: New Jersey

I am currently partnered exclusively with an industry leading global Personal Care Contract Manufacturer. We are in search for a talented Key Account Manager for established Global Accounts.

The Key Account Manager serves as the commercial and coordination lead, will manage the relationships with the assigned customers with the aim to increase sales, improve margins and taking care of the day-to-day relations being in the meantime the point of contact between Division and the customer.

This individual will be responsible for managing relationships with existing multinational accounts, with a strong global understanding of the FMCG landscape preferred.

*This position is hybrid, please note this role does not have the potential to be remote.

Essential Requirements:

• 8+ yrs proven Sales/Project Management/Key Account Management experience with a Contract Manufacturing company. Personal Care, Homecare, HI&I, Packaging admirable. Other adjacent industries welcome.
• Experience managing multi-million leading global FMCG/CPG accounts in a similar role.
• Experiencing managing existing business of key accounts and increasing share wallet.
• Strong analytical and business backgrounds as well as an understanding of strategic partnerships.
• Experience managing ongoing pricing, market trend analysis, business cases, budgets, forecast revisions and other operational tasks.
• Availability to Travel, approximately 10–20% travel.
• Bachelor’s degree in Business, Marketing, Supply Chain or a related field.
• Speak fluent English.

Specific Technical Requirements:

• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Capable of developing a complete understanding of pricing and proposal models, as well as assisting in completing price changes of existing product portfolio.
• Good knowledge of Microsoft Office and Windows-based computer applications.
• Knowledge of an ERP system.
• Good Knowledge of SAP is a plus.

Responsibilities:

• Take care of the achievement of the sales objectives within the Accounts assigned, collaborating with the Key Account Director in achieving the defined strategic targets of service, turnover, first margin and DSO.
• Keep on behalf of the Company the relationships with the customers’ representatives and negotiate customer contracts terms and conditions, in accordance with overall Divisional Sales strategy.
• Ensures that the service agreements are understood and followed by both the Division and the customers
• Checks the consistency of standard costs versus agreements made with customers on components/materials prices and on conversion costs applied.
• Update and integrate price lists, to meet and/or exceed the first margin target.
• Coordinates the activities of all functions with whom the customer has direct contact, to provide a consistent and cohesive service.
• Ensures that any request of the customer out of the standard production is quoted, that the PO is placed by the customer and that the relative invoice is prepared.
• Collaborate in the budgeting process and the related reviews.

Soft Skills:

• A ‘go getter’ attitude, entrepreneurial spirit.
• Excellent communication skills (oral, written, presentation).
• Strong analytical, problem‑solving, and troubleshooting abilities; ability to manage and prioritize multiple activities independently.
• Ability to motivate, influence, and align cross‑functional teams balancing competing priorities across multiple programs.
• Cultural awareness, must be able to work effectively with multicultural team.
• Must be adaptable, to navigate a fast past environment.
• Strong attention to detail.
• Networking and cross‑functional collaboration skills.
• Second language is a plus.

This is an exciting opportunity to join an established fast-growing company and contribute to success in the Personal Care/Homecare industry. This company has excellent progression opportunities.