Key Account Manager

Responsibilities

• Manage and advise clients.
• Maintain a high level of customer service and build long-term relationships.
• Manage a client portfolio, including retention, regular communication, and handling client requests.
• Identify additional customer needs and make soft upsell offers.
• Coordinate the resolution of client issues with internal teams.
• Maintain accurate client information in the CRM and keep documentation up to date.

Requirements

• Experience as a Key Account Manager / Account Manager.
• Experience working with CRM systems.Confident user of Excel / Google Sheets / Google Docs.
• Strong communication and customer service skills.
• Confident English, including spoken English. Russian native.
• Experience in sales, telecom, CPaaS, customer support, or KAM.
• Technical background is a plus.
• Analytical mindset is a plus.

Soft Skills

• Strong customer focus and communication skills.
• Independence and a sense of ownership.
• Stress resilience.
• Positive and constructive attitude.
• Willingness to deeply understand the product and customer context.

We offer

• The opportunity to work in a professional team with strong expertise in domain management.
• Structured onboarding and mentorship.
• A clear grading system and transparent criteria for professional growth.
• Office in Limassol.
• Full-time employment.