Key Account Manager

Alpha Laboratories is a leading health supplement manufacturer in New Zealand with a global footprint and over 25 years of experience. As we continue to grow and expand, we are seeking an experienced Key Account Manager to join our team and contribute to the company’s success.

About the Role

As a Key Account Manager, you will be responsible for managing and growing B2B customer relationships. You will act as a trusted point of contact for clients, understanding their needs, supporting their business and identifying opportunities to grow our partnership.

Some of your key responsibilities include:

• Manage and develop strong, long-term relationships with B2B clients.
• Act as the primary point of contact for assigned accounts, providing responsive and professional customer service.
• Identify opportunities to grow existing accounts through new products, categories and commercial opportunities.
• Support clients throughout the sales process.
• Coordinate with internal teams to ensure customer requirements, orders and enquiries are managed effectively.
• Proactively resolve customer issues and maintain high customer satisfaction.
• Monitor account performance, sales activity and market trends, to identify opportunities for growth.
• Maintain accurate customer and sales information and provide regular account updates and reports.

What we’re looking for:

• 3+ years proven sales or account management experience, preferably in a regulated industry. Must have experience in B2B sales or account management.
• Knowledge of health supplements, health trends, and customer needs within the wellness industry is an advantage.
• Background in pharmacy, nutrition, dietetics, or similar discipline is a strong advantage.
• Excellent written and verbal communication skills. Multilingual is a plus.
• Strong communication, relationship management, and presentation skills.
• Commercially minded, proactive and self-motivated.

If you are a dedicated, driven, and seeking a challenging and rewarding opportunity with a forward-thinking company, we encourage you to apply.