Key Account Manager

Key Responsibilities

• Relationship Management

• Manage a portfolio of key/high-value customers

• Build strong, long-term relationships with clients

• Act as a single point of contact for all banking needs

• Business Development

• Identify opportunities to increase wallet share

• Acquire new key accounts (corporate/SME/HNI clients)

• Drive revenue growth from existing clients

• Cross-Selling & Upselling

• Promote products like:

• CASA (Current & Savings Accounts)

• Loans (Business, Working Capital, LAP)

• Trade & Forex services

• Insurance & Investment products

• Achieve sales targets assigned by the bank

• Client Servicing

• Ensure smooth onboarding and documentation

• Resolve client queries/issues quickly

• Coordinate with internal teams (operations, credit, etc.)

• Portfolio Management

• Monitor account performance and risk

• Ensure compliance with banking policies

• Maintain asset quality (NPA control)

Eligibility Criteria

• Graduate / Postgraduate (MBA preferred)

• Experience:

• 2–5 years (KAM / RM / BDM roles in banking or NBFC)

• Strong knowledge of banking products