Key Account Manager

Note: While this is a hybrid role, applicants must be legally living and working in Croatia to be considered. Are you a proactive, strategic, and growth-minded Key Account Manager who knows how to navigate client relationships, uncover business opportunities, and guide software projects from lead to delivery?

We are expanding our Business Development & Client Service team with 2 new members to help drive the growth of our enterprise engagements. We need a Key Account Manager who can step in, own key client accounts, shape the strategic direction of our partnerships, and work seamlessly alongside our production and engineering teams to turn business goals into high-impact software solutions.

At Q, we value a go-getter attitude and a drive to get things done. Our team prides itself on working hard and having fun while doing it. We strongly believe in the power of bringing like-minded people together.

Your Role As a Key Account Manager (Mid/Senior) at Q, you will serve as the primary strategic partner and advocate for our key clients. You will bridge the gap between business requirements and technical execution, driving account growth, managing the sales funnel, and collaborating closely with our cross-functional delivery teams to ensure long-term client success and satisfaction.

What is it all about? As the lead customer-facing person in Q, you will be responsible for:

• Account Ownership: Owning and nurturing relationships with several key accounts, iteratively maintaining strategic partnerships to drive growth and stability.
• Lead Conversion & Sales Funnel: Converting qualified leads into long-term clients, guiding them through the sales funnel, and coordinating internal stakeholders.
• Client Engagement & Scoping: Conducting client meetings, gathering structured project requirements, and preparing inputs for our production team.
• Proposals & Strategy: Creating compelling project proposals based on estimations provided by Q’s technical/production team.
• Account Growth & Reporting: Tracking account health, detecting threats, removing obstacles, and uncovering new cross-sell and up-sell opportunities.
• Sales Innovation & CRM: Keeping our sales processes fresh, maintaining precise tracking in our CRM, and managing the pipeline to hit key performance goals.
• Interdepartmental Alignment: Reporting regularly to the Head of BizDev and working closely with internal teams to ensure smooth delivery.

What do we expect from you?

• 5+ years of experience in Sales or Account Management within the IT industry.
• Language Proficiency: Professional working proficiency in both English and Croatian (written and spoken).
• Communication & Executive Presence: Exceptional presentation and written communication skills, with proven experience managing C-level stakeholders.
• Relationship Building: Excellent interpersonal skills to connect with diverse internal teams and global clients.
• Mindset & Approach: A strong "will do" attitude, global mindset, high attention to detail, and a focus on high quality.
• Organization: Ability to self-direct, adapt to new tools/procedures, and prioritize effectively under deadlines.
• Mobility: Willingness to occasionally travel to client sites.

It Would Be Awesome If You Also Have

• Experience working in an agency environment (managing multiple client accounts simultaneously).
• A technical background or hands-on understanding of software development projects.
• Local residency in Zagreb or the surrounding area.

What Q offers you

• Sales bonus - variable part of the salary
• Flexible working hours & hybrid work
• Diverse international clients
• Internal workshops and continuous professional development
• 100% paid sick leave
• Private health insurance
• Multisport/PassSport card subsidy
• Transportation allowance
• Meal allowance

Salary Range Our compensation model is based on your overall experience, depth of knowledge, and performance during the interview process.

• €3,000.00 – €4,200.00 Gross 1

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