Key Account Manager

The Position:

As a Key Account Manager, you will be responsible for developing and maintaining strong relationships with strategic clients, ensuring customer satisfaction, driving revenue growth, and identifying new business opportunities.

You will serve as the primary point of contact for key accounts and work closely with internal teams to deliver exceptional service and solutions.

Key Responsibilities:

• Develop and maintain long-term relationships with key clients.
• Serve as the primary contact for assigned accounts.
• Understand client needs and provide tailored solutions.
• Identify opportunities for business growth, cross-selling, and upselling.
• Prepare quotations, proposals, and commercial agreements.
• Negotiate contracts and pricing with customers.
• Coordinate with internal departments to ensure timely project execution and service delivery.
• Monitor customer satisfaction and resolve issues promptly.
• Conduct regular business reviews with clients.
• Prepare sales forecasts, account plans, and performance reports.
• Track market trends, competitor activities, and customer requirements.
• Achieve sales targets and profitability objectives.

Qualifications required:

• Bachelor’s degree in business administration, Marketing, Sales, Engineering, or a related field.
• Minimum 5 years of experience in Key Account Management, Sales, Business Development, or Account Management.
• Proven track record of managing strategic accounts and achieving sales targets.
• Experience working with multinational clients is preferred.
• Excellent command of written and spoken English.
• Experience in Procurement, Supply Chain, Oil & Gas, Industrial Services, Engineering, or related industries is an advantage.

Required Technical Skills:

• CRM software experience (Salesforce, HubSpot, Odoo, or similar).
• Account planning and sales forecasting.
• Contract negotiation and commercial management.
• Proposal preparation and presentation skills.
• Market analysis and business development.
• Microsoft Office Suite, especially Excel and PowerPoint.
• Financial and commercial awareness.

Required Soft Skills:

• Strong relationship-building and networking skills.
• Excellent communication and presentation skills.
• Negotiation and influencing abilities.
• Customer-focused mindset.
• Strategic thinking and problem-solving skills.
• Time management and organizational skills.
• Ability to work independently and in a multicultural environment.
• Leadership and stakeholder management skills.