Key Account Manager

About the role

Drive revenue growth by identifying, developing, and closing opportunities for software solutions. The role focuses primarily on existing customer account penetration, upselling, cross-selling, solution selling, and building long-term customer relationships. The Sales Account Manager is expected to understand customer business challenges, identify opportunities, and recommend suitable software solutions to deliver business value.

Key responsibilities

• Develop and execute sales activities to achieve revenue targets.
• Identify and develop opportunities for software solutions within the existing customer base.
• Build and maintain a healthy sales pipeline and sales forecast.
• Manage sales opportunities from qualification, proposal and presentation through to negotiation and closing.
• Promote and sell the company's software, AI, automation, and digital solutions.
• Understand customer business processes, challenges, and pain points.
• Apply a consultative selling approach to identify customer needs and recommend suitable solutions.
• Proactively engage existing customers to identify new business opportunities and unmet needs.
• Conduct customer meetings, solution presentations, and product demonstrations.
• Maintain accurate customer and opportunity information in the CRM.

About you

• 2–4 years of experience in sales, business development, or account management.
• Experience in software solution sales, SaaS, IT solutions, or digital solutions is preferred.
• Experience managing customer relationships and sales opportunities.
• Good sales and customer relationship management skills.
• Good communication and presentation skills.
• Ability to understand customer needs and recommend suitable solutions.
• Basic understanding of software solutions, AI, automation, or digital solutions.
• Good negotiation and closing skills.
• Proactive and strong in follow-up.
• Able to work independently and as part of a team.