Key Account Manager

Education: Master’s in business administration preferably Marketing & Sales
Experience: 5 to 6 years of proven experience in B2B Sales, Account Management or Business Development

Job Description:

 Must possess strong negotiation and interpersonal communication skills

 Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail

 Ability to work in a target-driven environment

 Build, manage and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention

 Be able to answer client queries and identify new business opportunities among existing customers

 Hold regular client meetings to understand their requirements and share update on portfolio development

 Strengthen and expand the Business development pipeline to drive sustained growth

 Collaborate with sales team to identify growth opportunities within territory

 Liaise with sales team as well as cross-functional internal teams (including Client Services and VAS) to improve the entire customer experience

 Effective reporting skills to provide regular update on Clients

 Be able to address/ assist with challenging client requests or issue escalations, as neededDesired

Desired Competencies:

· Lead generation, Prospecting, qualifying and conversion to sale.

• Achieve goals and targets on monthly/ quarterly/ annual basis.
• Good team player.
• Must be a self-starter.
• Receivable management.
• Complaint resolution.
• Technical knowledge.
• Strong Interpersonal and Communication Skills

Job Type: Full-time

Work Location: In person