Key Account Manager

Company Description Kao Malaysia Sdn. Bhd., established in 1973 as an overseas subsidiary of Kao Corporation Japan, is a consumer-focused company dedicated to enhancing lives and supporting global sustainability. Guided by the “Kirei Life” philosophy, the company offers trusted Health & Beauty Care and Hygiene & Living Care brands such as Attack, Biore, Curel, Liese, Magiclean, MegRhythm, Men’s Biore, and Merries. Kao Malaysia aims to be closest to each individual by deeply understanding consumers and exceeding their expectations through innovative, high-value products. With regional sales offices across Peninsular Malaysia and appointed distributors serving East Malaysia and Brunei, the company continues to grow its presence and impact. Its mission is to create a future where people and nature thrive together through care, enrichment, and joyful experiences.

Role Description The Pharmacy Channel's Key Account Manager role is a full-time, hybrid position based in Malaysia, combining on-site collaboration with flexible work-from-home arrangements. This role is responsible for managing and growing key customer accounts, building strong relationships with retailers and distributors, and ensuring effective execution of sales and promotional plans. The Key Account Manager will develop annual business plans for assigned accounts, negotiate trading terms, monitor sales performance, and analyze category and market data to identify opportunities for growth. Day-to-day activities include coordinating with internal teams on pricing, inventory, and supply, preparing account reviews and forecasts, and driving in-store activities to enhance brand visibility and share. The role also involves resolving account issues promptly, maintaining high standards of customer service, and providing feedback to marketing and sales leadership to refine channel and brand strategies.

Qualifications

• Strong account management capabilities, including Key Accounts oversight and relationship-building with modern trade and general trade partners.
• Demonstrated business planning skills, with experience in developing sales plans, forecasts, and promotional strategies for key customers.
• Solid analytical skills to interpret sales, category, and market data, generate insights, and recommend actions that drive revenue and profitability.
• Customer service mindset, with the ability to respond to customer needs, resolve issues, and maintain long-term, trust-based partnerships.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent relevant experience.
• Proficiency in MS Excel and PowerPoint for reporting, analysis, and customer presentations.
• Experience in FMCG or consumer goods, preferably in key account or trade marketing roles, is an advantage.
• Strong communication and negotiation skills, with the ability to collaborate effectively across sales, marketing, and supply chain teams.
• Comfort working in a hybrid environment and traveling within Malaysia as required to meet with customers and