Key Account Manager

The Position

The Key Account Manager, Companion Animal is responsible for delivering sustainable, profitable growth across a portfolio of strategically important accounts within the Australian Animal Health market.

Combining strategic account leadership, commercial acumen and data-driven decision-making, you will develop and execute customer account strategies and Joint Business Plans across key channels including veterinary, e-commerce, retail, wholesalers, buying groups and corporate networks. You will identify growth opportunities, lead customer investment decisions, and translate agreed priorities into effective commercial plans.

This is a commercially accountable customer field-based role where success is measured through customer value creation, market share growth, profitable sales and responsible Gross to Net investment. You will partner closely with internal and external stakeholders to deliver strong business outcomes across assigned national and/or multi-site accounts.

Task and Responsibilities

• Strategic customer partnership and stakeholder leadership
• FMCG-style account planning and Joint Business Planning
• Customer growth modelling and performance ownership
• Strategic and tactical promotional planning
• Gross to Net and customer investment accountability
• Commercial negotiation and contract management
• Omnichannel activation and execution excellence
• Cross-functional leadership and voice of the customer
• Digital, analytical and CRM capability
• Compliance, governance and ethical promotion

About Our Future Employee

• 3-5 years' experience in Key Account Management, Category Management or an equivalent commercial role within Animal Health, FMCG, Consumer Healthcare, Retail or a related industry
• Proven capability in account planning, customer growth modelling, negotiation, profitability management, GTN discipline and performance reporting
• Strong analytical capability with the ability to convert customer, market and financial data into decisions and executable commercial plans
• Experience developing strategic and tactical promotional plans and evaluating their incremental impact and return
• Proven ability to lead cross-functional plans and deliver execution excellence across multiple stakeholders
• High-quality communication, presentation and influencing skills with senior internal and customer stakeholders
• Proficiency with CRM systems and digital communication or virtual engagement tools
• Willingness and ability to travel across Australia as required for customer engagement