Key Account Manager

About WorldFirst

WorldFirst is a subsidiary of Ant International, a global digital payment and financial services leader. Through the World Account, WorldFirst meets the needs of SMEs engaged in international trade or business, both online via marketplaces or websites, as well as offline to support importers and exporters. This includes global collection (receiving payments), making payments, currency conversion, and risk management to help WorldFirst customers reduce costs, improve turnover efficiency, generate more revenue and sales, and quickly capture global business opportunities. WorldFirst serves one million customers worldwide and is connected to over 100 marketplaces.

Role Overview

The Key Account Manager position is a fundamental component of the sales team, responsible for both the acquisition of new merchants and nurturing their existing portfolio. By penetrating deep into the B2B, B2C, E-commerce, and Online Selling community, you will serve businesses with an overseas customer base and/or those sourcing goods across borders for sale. You will work cross-functionally with our Marketing, Partnership, Merchant Servicing, Inside Sales, and Onboarding teams to convert new business opportunities and deliver customers with the best possible experience.

What You'll Do

• Self-generate new opportunities through cold outreach and partnership
• Use your existing network and assigned portfolio of merchants to generate referrals for new business opportunities
• Attend relevant industry events to stay informed of the latest trends and forge new connections within target segments
• Maintain a specific number of accounts, build strong relationships, and ensure high levels of customer satisfaction across the portfolio
• Drive greater uptake of WorldFirst's suite of products within the account portfolio
• Present relevant solutions and provide detailed education to merchants regarding products and processes
• Work closely with related teams to resolve merchants' issues
• Share insights and customer feedback with the wider team, ensuring the customers' voice is heard across the business
• Maintain a systematized approach to keeping in regular contact with merchants and sustaining business relationships

Key Competencies Required

• Experience working within the B2B payments or commercial banking industry
• Cross-border payments or Commercial cards experience required
• Proven track record of self-generating leads and selling to Business Owners and/or C-Suite executives
• Solutions-oriented approach to building and maintaining customer relationships
• Effective communication via telephone, email, and face-to-face interactions, utilizing active listening skills and strong presentation abilities
• Strong attention to detail with a process-driven approach to outreach and engagement cadences
• Ability to handle tough conversations, overcome objections, and address customer dissatisfaction
• Skilled in time management, task management, and problem solving
• Collaborative mindset with the ability to work across functions to best support client needs
• Thrives in a fast-paced environment with the ability to learn and adapt to new product knowledge quickly