Key Account Manager

The Senior Key Account Manager will be responsible for acquiring new merchants, managing existing merchant relationships, and driving business growth within the online merchant ecosystem. The role requires an established network of merchant contacts, preferably within the travel and lifestyle industries, to support merchant acquisition, account expansion, and strategic partnerships.

The successful candidate will collaborate with cross-functional teams to increase transaction volumes, strengthen merchant engagement, and drive the adoption of digital payment and omnichannel solutions.

Must-Have Qualifications

• At least 3–5 years of relevant experience in Key Account Management, Merchant Acquisition, Business Development, or B2B Sales.
• An established network of merchant contacts and business connections, preferably within the travel and lifestyle industries.
• Proven experience in merchant acquisition, prospecting, and developing new business opportunities.
• Experience managing online merchants, e-commerce businesses, or enterprise accounts.
• Strong relationship management, negotiation, presentation, and communication skills.
• Strong analytical and problem-solving skills, with the ability to analyze business performance and identify growth opportunities.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Ability to manage multiple accounts, develop business strategies, and drive merchant growth.
• Must be based in Metro Manila and willing to work onsite in BGC, Taguig.

Preferred Qualifications

• Experience in fintech, payment gateways, digital payments, or the payments industry.
• Experience managing a large merchant portfolio or high-value strategic accounts.
• Established relationships with merchant owners, business decision-makers, and key stakeholders.
• Experience driving transaction volume growth and promoting digital payment and omnichannel solutions.
• Exposure to multiple industries, particularly travel, lifestyle, hospitality, and e-commerce.

Key Responsibilities

• Build, develop, and maintain relationships with new and existing online merchants.
• Drive merchant acquisition by identifying and pursuing new business opportunities.
• Leverage an existing merchant network, particularly within the travel and lifestyle sectors, to acquire new accounts and establish strategic partnerships.
• Develop and maintain strong relationships with key decision-makers and business stakeholders.
• Create and execute account plans, campaigns, and initiatives to increase merchant engagement and business performance.
• Collaborate with Risk, Product, Support, Customer Care, and other internal teams to address merchant needs and improve service delivery.
• Identify opportunities to increase transaction volumes, expand merchant portfolios, and drive the adoption of company solutions.
• Promote the adoption of digital payment and omnichannel solutions among merchants.
• Monitor market trends, competitor activities, and merchant needs to identify potential business opportunities.
• Prepare and present business proposals, account plans, campaign recommendations, and performance reports.
• Track account activities, sales opportunities, and business performance to support growth targets.

Application Question(s):

• Do you have experience in Travel and Lifestyle Industry?
• Do you have experience in Fintech / Digital Payments / Payment Gateway?
• When is your earliest availability to start?
• What was your most recent or previous salary (in PHP)?
• What is your expected salary in Philippine Peso (PHP)?
• Are you willing to work in a full onsite setup in BGC, Taguig?

Education:

• Bachelor's (Preferred)

Experience:

• Key Account Management: 3 years (Preferred)
• Merchant Acquisition: 3 years (Preferred)
• Online Merchant / E-commerce Account Management: 3 years (Preferred)
• Client Relationship Management / B2B Sales: 3 years (Preferred)
• Strategic Account Growth / Portfolio Management: 3 years (Preferred)

Work Location: In person