Key Account Manager

CTC:  ₹6,00,000 per annum

Experience:  3–6 Years

Industry:  HR Technology | SaaS | Enterprise Software

About Tech Zoomers

Tech Zoomers is a growing HR technology and enterprise solutions company offering  HRAmps , a comprehensive and highly customizable HRMS platform. We help organizations digitally transform their HR operations through cloud-based and on-premises solutions, including HRMS, payroll, attendance, workforce management, recruitment, and employee lifecycle automation.

Role Overview

We are looking for a proactive and relationship-driven  Key Account Manager  to manage strategic customer accounts, strengthen client relationships, drive customer retention, and identify opportunities for revenue growth.

The ideal candidate will have experience in B2B SaaS, HR Tech, enterprise software, or IT solutions, with strong account management and consultative selling skills.

Key Responsibilities

• Key Account Management:  Manage and nurture relationships with enterprise customers and key decision-makers.
• Customer Retention:  Ensure customer satisfaction, renewals, and long-term account engagement.
• Revenue Growth:  Identify upselling, cross-selling, and account expansion opportunities.
• Stakeholder Engagement:  Build relationships with HR Heads, CHROs, IT Heads, Finance Heads, and business leadership.
• Customer Success:  Coordinate with implementation, product, and technical support teams to ensure seamless service delivery.
• Business Reviews:  Conduct periodic account reviews, product demonstrations, and customer engagement meetings.
• Escalation Management:  Proactively resolve customer concerns and ensure timely issue resolution.
• Sales Coordination:  Maintain accurate account information, sales forecasts, renewal pipelines, and opportunities in CRM.

Required Skills & Qualifications

• Bachelor's degree in Business, Marketing, HR, IT, or a related field; MBA preferred.
• 3–6 years of experience in B2B account management, SaaS sales, or enterprise software.
• Strong communication, negotiation, presentation, and relationship-building skills.
• Understanding of HRMS, payroll, HR technology, or enterprise applications is an advantage.
• Experience managing corporate accounts and interacting with senior decision-makers.
• Ability to identify business opportunities and achieve account revenue targets.
• Familiarity with CRM tools such as Pipedrive, Salesforce, or Zoho CRM.

Key Performance Indicators (KPIs)

• Customer retention and renewal rates
• Revenue growth from existing accounts
• Upselling and cross-selling achievements
• Customer satisfaction and relationship development
• Account engagement and opportunity conversion