Key Account Manager

Role Summary

The Key Account Manager owns and grows the company's most strategic customer

relationships across Makkah and Madina, including five-star hotels, advanced catering

companies, and other high-value accounts. This role requires an established sales professional

with a strong, ready network of decision-makers in the local hospitality and catering sector, and

a track record of managing large, complex accounts end-to-end.

Key Responsibilities

• Manage and grow a portfolio of high-value accounts (five-star hotels, advanced caterers,

and similar premium clients) across Makkah and Madina.

• Leverage existing, ready relationships and network with key decision-makers to open

new high-value accounts.

• Develop and execute account plans that grow revenue, share of wallet, and long-term

contract value.

• Serve as the primary point of contact for strategic clients, ensuring high service levels

and swift resolution of escalations.

• Negotiate pricing, contracts, and service agreements in line with company policy and

profitability targets.

• Conduct regular business reviews with key clients to track satisfaction, usage, and

growth opportunities.

• Monitor market trends, competitor activity, and customer needs within the premium

hospitality and catering segment.

• Collaborate with operations, supply chain, and customer service teams to guarantee

seamless account delivery.

• Prepare accurate sales forecasts, pipeline reports, and account performance updates for

management.

• Represent the company at industry events and client meetings across both holy cities.

Qualifications & Experience

• 10+ years of sales/account management experience, with a proven, ready portfolio of

contacts and accounts in Makkah and Madina.

• Demonstrated experience managing large accounts such as five-star hotels, advanced

caterers, or similar premium clients.

• Strong negotiation, relationship-management, and strategic account-planning skills.

• Deep understanding of the Makkah/Madina hospitality, catering, and FMCG/food-service

market.

• Bachelor's degree in Business, Marketing, or a related field (preferred).

• Fluent Arabic and strong English communication skills.

• Willingness and ability to travel regularly between Makkah and Madina.

• Valid Saudi driving license and own vehicle preferred.

Key Performance Indicators (KPIs)

• Revenue growth and retention across assigned key accounts.

• Number of new high-value accounts acquired.

• Client satisfaction and contract renewal rate.

• Forecast accuracy and pipeline health.