Key Account Manager

Business Acquisition & Market Share

• Playing an integral role in new business pitches and hold responsibility for the effective on – boarding of new clients.
• Work with the team in the market to achieve targeted order intake both in number of units and value with focus on maximizing wallet share.

Customer Retention & Relationship Management

• Leverage for full range capabilities - explain full Jungheinrich capabilities to customer and facilitate application.
• Work with technical staff and other internal colleagues to meet customer needs.
• Act as a one-point contact for all for all customer’s needs.

Expand Reach within various locations & Business Units

• Present to and consult with mid and senior level management on business trends with a view to developing new services and products.
• Identify opportunities for campaign & services that will lead to an increase in sales.
• Using Knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

Management & Development

• Transfer of knowledge about the Indian market back to Germany
• Forecast sales revenues from the identified key accounts.

Strategic Initiatives

• Prepare and execute customer specific and deal specific strategies.
• Monitor the competitor products & strategies and align strategies accordingly.

Internal Roles

• Resource Manager (control and optimize resource in line with strategy).
• Risk Manager(understand, communicate, minimize and manage customers risks with our organization) & quality adherence

Education

• Essential – Bachelor of Engineering
• Mechanical
• Advantageous – Post-graduate in Management
• Specialized knowledge
• Geography
• Market segments
• Industry
• Product & applications
• Business process
• Skills
• Technical Knowledge
• Adaptive
• Task Initiator
• Good Communication Skill
• Team Player
• Abilities
• Forecasting
• Time Management
• Business results orientation
• Change Management
• Collaboration & influencing
• Value orientation
• Other characteristics such as personal characteristics
• Self-driven
• Goal oriented & result driven
• Go-getter
• Professional Certification
• Basic financial knowledge
• Strong computer experience required: MS Office, CRM software, Outlook