Key Account Manager

We are looking for an enthusiastic Key Account Manager to join our Sales Team.

About the role

The purpose of this role is to drive sales revenue and profitability across a portfolio of builder accounts through effective account management, strategic customer planning, and a commitment to continuous service improvement.

Working closely with customers and internal stakeholders, you will promote Forterra's products and services, build strong relationships with key decision-makers, and identify opportunities for sustainable business growth. By developing and delivering strategic account plans, you will align customer needs with Forterra's commercial objectives, creating long-term value and mutually beneficial partnerships.

Key Responsibilities

• Deliver targeted revenue, margin and account growth objectives by effectively managing account performance, including pricing strategy, average selling price (ASP), margin expectations, rebates, framework agreements, fixed-price and sole-supply contracts, whilst maintaining strong ledger control, payment compliance and minimising aged debt.
• Develop and deliver strategic account plans, leveraging stakeholder, competitor analysis, site pipeline management, customer feedback and market intelligence to identify strategic opportunities.
• Build and maintain effective relationships with Senior Customer Stakeholders across customer head office, regional offices, procurement, technical and construction functions to optimise service performance, improve scheduling efficiencies, and support the successful delivery of strategic account objectives.
• Obtain forecasting and demand planning, maintain accurate pipeline data, provide visibility to optimise manufacturing to support cost efficient production planning.
• Work collaboratively with internal key stakeholders, finance, design, technical, innovation and sustainability to deliver the requirements of the role.
• Lead strategic account reviews which includes pipeline management to drive portfolio growth, optimise scheduling effectiveness and apply strong product and technical expertise to identify customer opportunities and support specification decisions.
• Maintain up-to-date expertise in Part L, Future Homes Standards and evolving regulatory frameworks, leveraging this knowledge to influence customer decision-making, support technical compliance, and position Forterra as a trusted partner.
• National travel and overnight stays are expected with this role.

About you

We are looking for someone who has:
Essential

• Proven track record of successfully managing and developing key accounts, identifying new business opportunities and delivering profitable growth, preferably within the construction materials or construction sector (but not essential).
• High degree of commercial acumen and results-driven
• Strong ownership and accountability mindset
• Strategic thinker with strong attention to detail
• Resilient and adaptable in a fast-paced environment
• Collaborative with a strong relationship-building approach
• Works autonomously and consistently deliver high-quality outcomes
• Self-motivated and proactive, with the ability to identify and act on opportunities
• Proficiency in Microsoft Office
• Full valid UK driving license

Desirable

• Sales or business qualification

We don’t expect you to tick every box. If you bring the mindset, curiosity and drive to make an impact, we’d love to hear from you.

Why join Forterra

At Forterra, our people are at the heart of what we do. We offer opportunities to develop your skills, build your career and make a real difference as part of a supportive team. Benefits include:

• Pension (up to 10% from us)
• Competitive salary and generous holiday
• Employee Assistance Programme for yourself and family members
• Learning, development and career progression – Opportunities to help you grow
• Aviva smart health
• Life Assurance Scheme
• Financial Wellbeing Programme
• Cycle to Work Scheme
• Salary Sacrifice Car Scheme
• Holiday Exchange Scheme

& many more!

About Forterra

At Forterra, we don’t just make products, we make an impact. As a leading UK manufacturer of essential clay and concrete building materials our purpose is to help create lasting legacies.

You will be part of a team that values fresh thinking, takes pride in quality, and supports one another to succeed. We create an environment where people feel empowered to bring ideas and grow.

We know that diverse perspectives make us stronger. That’s why we welcome applications from people of all backgrounds, experiences and identities. If you believe you would be a good fit for the role, we would love to hear from you.

Our values are at the heart of how we work:
Collaborate and Care – We believe we’re stronger together. Teamwork, open communication and looking out for each other are core to how we operate. We also put safety first – protecting people is always our top priority.

Pride in Excellence – We celebrate achievement and take pride in the quality of our work. Whether you’re directly shaping products or supporting our operations, you’ll play a part in delivering excellence for our customers and the communities that we serve.

Innovate to Lead – You’ll be encouraged to ask questions, bring ideas forward and help us find better, smarter ways of doing things. We never stand still – innovation is part of who we are, from sustainability initiatives and product development.

If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring that everyone has the support they need to have a fair and positive experience throughout the application process.

Ready to join us?

If you're ready to join a great team at one of the UK’s leading building products manufacturers, we'd love to hear from you.

Apply today and build your future with Forterra – your next challenge starts here.

Please note that we do not offer visa sponsorship. All applicants must have the right to work in the UK.