Key Account Manager

Key Account Manager, Digital Solutions

Permanent | London, Hybrid |

Role Overview

The Key Account Manager will take ownership of developing deep, senior and multi-level relationships within each of our clients accounts, positioning the business as a strategic partner rather than a supplier and identifying opportunities to expand the relationship across our clients suite of products and service led solutions.

This role moves beyond traditional account management to strategic account ownership, combining relationship development, commercial growth and client insight to increase the value and breadth of our most important client partnerships.

Responsibilities:

• Own revenue, growth, retention and adoption targets across an assigned portfolio of our customers largest and most strategic clients.
• Take commercial accountability and ownership for renewals, expansion and new opportunities within our clients suite of products and services.
• Increase account value through cross-sell, upsell, increased product penetration and development of multi-product, multi-year and enterprise opportunities.
• Understand client challenges and translate them into relevant solutions
• Work with Customer Success and delivery teams to strengthen relationships and create further growth opportunities.

Experience:

• Proven experience growing and retaining complex, high-value B2B accounts.
• Strong ability to uncover client needs and develop commercially compelling solutions.
• Credible with senior stakeholders and able to build trusted, multi-level relationships.
• Strong understanding of revenue growth, retention, pipeline and complex sales opportunities.
• Experience selling digital, subscription, training or other service-led solutions.
• Able to coordinate multiple internal and external stakeholders through complex opportunities.

If the above is of interest, please apply with an updated copy of your CV and a member of the Scalers team will be in touch.