Key Account Manager

Company Description

ZAW & PARTNER PR & Community Agency, founded in 2022, is a specialized agency focused on strategic communication, public relations, and community engagement. The agency combines deep expertise in the evolving communication landscape with a commitment to delivering measurable results for clients across sectors.

Led by CEO U Zaw Ye Naung, a seasoned former top-level journalist and communication consultant, the team supports major financial institutions, FMCG companies, and agriculture-related conglomerates with communication and reputation management. The agency’s leadership has been recognized with awards such as the UN SDG Pioneer Award (2019), ASEAN Inclusive Business Award (2021), and MYEA Inclusive Business Award (2019), reflecting a strong commitment to sustainable and inclusive business practices. This environment offers professionals the chance to contribute to impactful communication initiatives with high-profile clients.

Role Description

The Key Account Manager is a full-time, on-site role based in Thingangyun, responsible for managing and growing relationships with key clients of ZAW & PARTNER PR & Community Agency. The role involves serving as the primary point of contact for assigned key accounts, understanding their business objectives, and coordinating tailored PR and communication solutions that align with their strategic goals. Day-to-day tasks include developing account plans, preparing proposals, managing project timelines, tracking performance against agreed KPIs, and ensuring high-quality service delivery in collaboration with internal teams.

The Key Account Manager will regularly conduct review meetings, gather client feedback, and identify opportunities for upselling and cross-selling agency services. This role requires close collaboration with strategy, content, and community engagement teams to ensure consistent, client-centric outcomes.

Qualifications

• Strong account management capabilities, including experience handling key accounts and maintaining long-term client relationships.
• Solid business planning and analytical skills to develop account strategies, interpret performance data, and support decision-making.
• Business development skill is vital.
• Proven customer service skills with the ability to respond promptly to client needs, manage expectations, and resolve issues effectively.
• Experience in PR, communications, or agency environments, with an understanding of strategic communication and reputation management.
• Excellent verbal and written communication skills, with the ability to present ideas and reports clearly to diverse stakeholders.
• Ability to work on-site in Thingangyun, collaborate with cross-functional teams, and manage multiple accounts and projects simultaneously.
• Bachelor’s degree in Business, Communications, Marketing, or a related field; relevant professional certifications are a plus.
• Demonstrated professionalism, integrity, and commitment to inclusive and ethical business practices.