Key Account Manager

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with key clients to ensure long-term engagement and customer satisfaction.
• Account Management: Manage a portfolio of existing accounts, understand client requirements, and provide appropriate product or service solutions.
• Revenue Growth: Identify upselling, cross-selling, and renewal opportunities within existing accounts to maximise revenue.
• Client Meetings: Conduct regular client meetings, product demonstrations, and business reviews to understand customer needs and present solutions.
• Business Development: Identify opportunities to expand existing accounts and generate additional business through relationship building.
• Customer Retention: Proactively address client concerns, coordinate with internal teams, and maintain strong customer retention.
• Sales Negotiation: Prepare quotations, negotiate commercial terms, and coordinate agreements with clients.
• Account Planning: Develop account plans, revenue forecasts, and strategies to achieve sales targets.
• Internal Coordination: Work closely with sales, technical, customer support, and management teams to ensure timely delivery of client requirements.
• Reporting: Maintain accurate client information, sales pipelines, follow-up activities, and account updates in the CRM.
• Market Insights: Monitor customer feedback, industry trends, and competitor activities to identify new growth opportunities.
• Performance Management: Achieve assigned revenue targets, account growth objectives, and customer satisfaction goals.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Work Location: In person