Key Account Manager E-Commerce

Key Responsibilities

Account Management & Sales Plan

• Build and maintain strong partnerships with key ecommerce B2C and B2B accounts and platforms (Shopee, Tokopedia, Lazada, TikTok shop, Blibli, Emos, Swipe Rx, GPOS & others), securing campaign slots and co-marketing opportunities.
• Negotiations for contracts / trading terms, pricing agreements, promotion, service level agreement, and paid placements to maximize ROI and brand exposure.
• Responsible for distributor management to ensure the optimum level of stocks, accurate demand forecasting and ensure high customer service levels in terms of last mile deliveries.
• Work with Distributor and Enabler to effectively manage marketing development funds, trade spending budget to derive the highest ROI from promotions and campaigns.
• Develop and execute strategies to achieve monthly and quarterly sales targets, including control product pricing, margins, promotions, assortment planning to drive sustainable growth and expand market share.
• Track and analyse sales performance, campaign effectiveness, shopper trends and recommend actions for improvement.

Cross-Functional Collaboration

• Coordinate internal resources to support Ecommerce B2B and B2C account activities, resolve issues, and optimize customer satisfaction.
• Collaborate with the National Key Account Manager to develop strategic initiatives and align sales priorities.

Market Analysis & Reporting

• Analyse market trends, competitor activities, and customer need to identify risks and opportunities.
• Provide insights on price competitiveness and latest trends in ecommerce landscape.
• Provide regular updates on B2C and B2B performance, forecasts, including track conversion rates, ROI/ROAS on ads  and plan recommendations to National Key Account
• Resolve escalated issues efficiently to maintain long-term partnerships and customer satisfaction.
• Continuously explore opportunities to deepen account engagement and drive mutual growth.

Qualifications

• Bachelor’s degree in any discipline, Master’s degree is a plus.
• Minimum 5 years of experience in managing both B2B and B2C Ecommerce Account Management.
• Excellent negotiation, communication, and interpersonal abilities.
• Ability to analyse data and develop actionable plans.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Fluent in Bahasa Indonesia and English (spoken and written).
• Results-oriented with a strong drive for achieving targets.
• Proactive, collaborative, and solution focused.
• Analytical thinking and detail capabilities.
• Ability to thrive in a fast-paced, dynamic environment.