Key Account Manager - E-Commerce - Diversity Hiring

Role & responsibilities

• Drive overall business growth and deliver sales & share targets for the E-Commerce channel.
• Build strong relationships with key customers and develop Joint Business Plans (JBP).
• Plan and execute the 6P strategy across promotions, activations, content, pricing and visibility.
• Partner with Brand, Digital, Customer Development and Operations teams to execute online strategies.
• Identify emerging E-Commerce formats, consumer trends and new business opportunities.
• Leverage analytics and platform insights to identify growth opportunities and develop long-term plans.
• Manage customer-level spends, budgets and P&L.
• Own Customer Business Planning (CBP) and ensure effective stock planning and operational efficiencies.
• Drive customer engagement, T2T initiatives, claims management and commercial planning.
• Share E-Commerce learnings, best practices and actionable insights across the organization.

Key Stakeholder Management

Internal: Brand Managers | Regional Managers | Customer Development | Commercial | Area Managers | Analytics | E-Commerce | Digital Marketing

External: Key Customers | Stockists | Vendors / 3P Agencies | Marketing & E-Commerce Agencies

Candidate Profile

• MBA in Marketing/Sales from a Tier 1 Institute preferred.
• Engineers from Tier 1/Tier 2 institutes with strong Sales/P&L exposure may also be considered.
• 4+ years of experience in Sales / Modern Trade / E-Commerce.
• Strong understanding of customer management, commercial planning, analytics and P&L.
• Proven ability to work cross-functionally and build strategic customer relationships.