Key Account Manager (E Commerce / Quick Commerce)

Key Account Manager (KAM)

Company: ShftX Tech Private Limited
Location: Dwarka, New Delhi
Experience: 3+ Years
Employment Type: Full-Time

About ShftX Tech

ShftX Tech Private Limited is a fast-growing consumer electronics company known for delivering innovative, high-quality smart gadgets and accessories.

With a strong presence across leading e-commerce and quick-commerce platforms, including we are focused on customer satisfaction, technology, operational excellence, and continuous innovation.

About the Role

We are looking for an experienced and result-oriented E-Commerce Key Account Manager (KAM) to drive business growth and strengthen ShftX’s relationships with leading online marketplaces and quick-commerce platforms.

The KAM will be responsible for managing key platform relationships, developing sales strategies, improving brand visibility, driving revenue, and ensuring operational excellence across marketplaces.

This is an excellent opportunity for an e-commerce professional who is data-driven, commercially focused, and passionate about building high-performing online businesses.

Key Responsibilities

Marketplace & Account Management

• Manage and strengthen relationships all platforms.
• Coordinate with marketplace/category account managers to improve sales, visibility, and brand positioning.
• Ensure accurate product listings, content, pricing, inventory, and promotions across platforms.
• Identify opportunities to expand product assortment and marketplace presence.

Sales & Business Growth

• Develop and execute monthly and quarterly sales strategies to achieve revenue targets.
• Monitor key business metrics including GMV, conversion rate, sell-through, ASP, and inventory turnover.
• Identify growth opportunities through pricing, assortment, promotions, and platform-specific strategies.
• Drive overall marketplace revenue and profitability.

Operations & Execution

• Ensure timely listing, cataloging, content updates, and product launches.
• Coordinate with supply chain and demand planning teams to maintain optimum inventory levels.
• Monitor order fulfillment, cancellations, returns, and escalations.
• Work cross-functionally to ensure smooth day-to-day marketplace operations.

Data Analysis & Reporting

• Analyze platform-wise sales, returns, conversion, inventory, and customer feedback.
• Prepare regular MIS, business reviews, and performance reports for senior management.
• Use data and market insights to recommend pricing, inventory, and promotional strategies.
• Track competitor pricing, assortment, promotions, and marketplace visibility.

Marketing & Promotions

• Work closely with the marketing team to plan and execute platform campaigns.
• Drive performance during major events, and other seasonal campaigns.
• Utilize platform advertising and promotional tools , etc.
• Support initiatives for increasing traffic, visibility, conversion, and market share.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
• MBA/Postgraduate qualification in Sales, Marketing, or E-Commerce is preferred.
• Minimum 3 years of experience in E-Commerce Account Management, preferably within the consumer electronics category.

Interested candidates can share their updated CV at: [email protected]

Work Location: In person