Key Account Manager (Lotus)

About the role:

We are seeking an experienced Group Key Account Manager (Lotus) to join S.Khonkaen Foods Public Company Limited. This is a full-time position based in Bang Na, Bangkok, where you will take on a strategic and pivotal role in managing our relationship with one of our most important retail partners. As Group Key Account Manager, you will be responsible for developing and maintaining our key account strategy with Lotus, driving business growth, and ensuring alignment between our organisation and this critical customer. This role requires a blend of strategic thinking, relationship management expertise, and commercial acumen to maximise opportunities and deliver exceptional results.

Key Responsibilities:

• Developing and implementing comprehensive account strategies tailored to meet Lotus's business objectives and drive mutual growth
• Managing day-to-day relationships with key stakeholders at Lotus, including senior management, merchandising, and operations teams
• Negotiating and managing commercial agreements, pricing, promotional activities, and contract terms to ensure profitability and competitiveness
• Monitoring account performance, analysing sales data, and providing regular performance reports to senior leadership
• Identifying opportunities for product range expansion, new launches, and promotional initiatives within the Lotus channel
• Collaborating with internal teams including marketing, sales, logistics, and supply chain to ensure seamless execution of account initiatives
• Managing order fulfilment, product availability, and stock levels to maximise sales and customer satisfaction
• Conducting regular account reviews and business planning sessions with Lotus to align on objectives and forecast demand
• Building and maintaining strong relationships with Lotus category managers and procurement teams
• Resolving issues and conflicts promptly whilst maintaining professional and collaborative working relationships

Job Requirements:

• Minimum 5-7 years of experience in key account management, preferably within the food and beverage, FMCG, or retail sector
• Proven track record of successfully managing large-scale retail accounts and driving revenue growth
• Prior experience working with major retail chains or hypermarkets is highly desirable
• Strong commercial and negotiation skills with the ability to close deals and manage complex pricing discussions
• Excellent communication and interpersonal skills with the ability to build rapport at all levels of the organisation
• Strategic thinking and problem-solving capabilities with a focus on long-term value creation
• Proficiency in data analysis and the ability to interpret sales metrics and KPIs
• Demonstrated project management capabilities with the ability to juggle multiple priorities
• Fluency in English and Thai language is required; additional languages are an advantage
• Knowledge of the Thai retail landscape and food and beverage industry dynamics is beneficial
• Proficiency with CRM systems and Microsoft Office Suite