Key Account Manager ( Multi Language )

Company: PagarBook ( https://pagarbook.com/ )
Location: HSR Layout, Sector 1, Bengaluru
Role: Customer Success Associate
Language: Fluent in English & Hindi and Tamil

About PagarBook

PagarBook is an employee management, attendance, work, and salary management platform that helps businesses manage their workforce efficiently. The platform supports attendance tracking, salary management, advances, employee work records, and biometric attendance solutions.

Job Overview

We are looking for a Customer Success Associate to support customers as they transition from sales prospects to active users. The role focuses on building long-term customer relationships, improving product usage, ensuring customer satisfaction, and driving retention.

Key Responsibilities

• Manage and build strong, long-term relationships with customers.
• Support customers during the onboarding and product adoption process.
• Understand customer requirements, concerns, and challenges.
• Demonstrate the product and ensure customers understand its features and usage.
• Drive consistent product usage and improve customer engagement.
• Address customer frustrations and work toward effective solutions.
• Focus on customer satisfaction, retention, and reducing attrition.
• Bridge the gap between Sales and Customer Support.
• Identify opportunities to add value and expand customer accounts.
• Monitor customer success and ensure a positive overall experience.
• Maintain strong communication with customers throughout their journey.

Requirements

• Strong relationship-building and customer management skills.
• Excellent organizational and presentation skills.
• Strong analytical and problem-solving abilities.
• Good understanding of products and the ability to demonstrate them effectively.
• Excellent communication and interpersonal skills.
• Strong customer-focused approach with a commitment to customer satisfaction.
• Understanding of the SMB segment and SaaS business is preferred.
• Ability to handle both customer success and customer support responsibilities.
• Fluent in English,Hindi and Tamil

share the CV To 9972315698 or Email : 8838800993

Pay: Up to ₹500,000.00 per year

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person